6.4 Using Support Resources ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A user reports that a web-based application integrated with Google Workspace fails to load certain pages, but only when the user is signed in. The administrator needs to capture network activity to troubleshoot. What should the administrator ask the user to do?

   • ATake screenshots of the error messages and email them to the administrator.
   • BRun a network trace using Wireshark on the user's computer.
   • CClear the browser cache and cookies, then try again.
   • DGenerate a HAR file while reproducing the issue in the browser.
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2. 17application · easy

   A user reports that they receive a 'You don't have permission to access this file' error when opening a Google Doc shared by a colleague. The administrator needs to document the issue for a support case. What is the MOST important detail to include in the reproduction steps?

   • AThe user's favorite color.
   • BThe user's manager's email address.
   • CThe user's computer's IP address.
   • DThe exact URL of the Google Doc and the error message.
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4. 18expert · hard

   An administrator is troubleshooting a user's issue with Google Calendar not sending email notifications. The administrator has checked the user's settings and they appear correct. What log files should the administrator collect to investigate further?

   • AAudit logs from the Admin console for calendar events and email notifications.
   • BClient logs from the user's email client.
   • CNetwork logs from the corporate firewall.
   • DBrowser HAR files from the user's computer.
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5. 19application · medium

   A company's users report that Gmail is slow to load and sometimes returns errors. The administrator checks the Google Workspace Status Dashboard and sees no current incident. What is the MOST appropriate next step?

   • AOpen a support case immediately with the error messages and timestamps.
   • BWait for the issue to resolve on its own since the dashboard shows no incident.
   • CReboot the user's computers and clear browser caches.
   • DCheck the Google Workspace Updates blog and known issues list for any recent reports matching the symptoms.
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6. 20foundation · easy

   When troubleshooting a problem with a user's Google Workspace application, which log source would provide the most direct evidence of the user's actions within the application?

   • AAdmin logs
   • BClient logs
   • CAudit logs
   • DSystem logs
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