6.4 Using Support Resources ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which resource should you check first to determine if a Google Workspace service is currently experiencing an outage?

   • AGoogle Workspace Status Dashboard
   • BGoogle Workspace Updates Blog
   • CGoogle Cloud Console
   • DGoogle Workspace Help Center
   Reveal Solution Discussion Select an answer first
2. 7application · easy

   An administrator is preparing to open a support case for a user who cannot access Google Chat. The administrator has already gathered the user's reproduction steps and error messages. What additional information should the administrator include to follow Google's recommended practices?

   • AThe user's preferred language and time zone.
   • BThe user's manager's contact information.
   • CRelevant log files, such as audit logs and client logs.
   • DThe user's job title and department.
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   An administrator is troubleshooting a user's issue with a web application that uses Google Sign-In. The user reports that the sign-in fails only when they are on a VPN. The administrator has already collected a HAR file from the user's browser. What should the administrator do NEXT to isolate the issue?

   • AOpen a support case with the HAR file and reproduction steps.
   • BCompare the HAR file with one generated without the VPN.
   • CAsk the user to disable the VPN and try again.
   • DCheck the Google Workspace Status Dashboard for any related incidents.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   When documenting reproduction steps for a user-reported issue, which element is most important to include?

   • AThe number of times the user has experienced the issue
   • BThe user's personal opinions about the issue
   • CThe exact sequence of actions that led to the issue
   • DThe user's job title and department
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   An administrator is preparing a support case for a user who reports that Google Meet audio is choppy during meetings. The user cannot reproduce the issue on demand. The administrator has collected the user's reproduction steps and a HAR file. What additional information would be MOST valuable to include?

   • AThe user's meeting schedule for the week.
   • BThe user's computer's brand and model.
   • CThe user's Google Workspace edition and license type.
   • DThe user's network speed test results at the time of the issue.
   Reveal Solution Discussion Select an answer first