A user reports they are locked out of their account because they lost their phone and cannot receive verification codes. What is the correct first step for an administrator to help this user regain access?

Reset the user's password and disable 2-Step Verification temporarily

Wait for the user to recover the phone and try again

Use the Security investigation tool to change the user's recovery email

Delete the user's account and recreate it

A user reports that a legitimate email was marked as spam. Which action in Email Log Search would help the administrator confirm whether the message was quarantined?

Check the user's Gmail settings for filters

Review the sender's SPF and DKIM records

Search for the message and review its delivery status

Look at the user's login history

A user wants to access their Google Drive files offline on their laptop. What must be enabled first?

Offline access in Google Drive settings

A user reports that they cannot share a Drive file with an external partner. The admin checks the Drive sharing settings and sees that sharing outside the organization is disabled. What should the admin do to allow this specific sharing?

Enable sharing outside the organization for the entire domain

Create a new organizational unit for the user and enable external sharing

Ask the user to send the file as an email attachment instead

Share the file from the admin's own Drive account

Google CloudAssociate Google Workspace Administrator

Domain 6Objective 2

6.2 Troubleshooting and Resolving Common Issues ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR Practice Questions (Page 2)

Part of the Monitoring and troubleshooting common issues domain, which accounts for ~13% of the ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR exam.

34questions here

7free pages

13concepts

~13%of the exam

13 Concepts in This Objective

Troubleshoot user account access issues
Use Email Log Search for email delivery troubleshooting
Analyze email headers for SPF, DKIM, and DMARC
Troubleshoot email forwarding, filters, and labels
Troubleshoot Calendar sync and display issues
Troubleshoot Calendar sharing and permissions
Troubleshoot free/busy information sharing
Troubleshoot Drive sharing and permissions
Resolve Drive for Desktop problems
Recover deleted files in Drive and Gmail
Troubleshoot Drive offline access
Diagnose network performance with Meet quality tool
Troubleshoot Meet access issues

Questions 6–10

6foundation · easy
A user reports they are locked out of their account because they lost their phone and cannot receive verification codes. What is the correct first step for an administrator to help this user regain access?
Select an answer first
7foundation · easy
A user deleted an email from Gmail and wants to recover it. What is the first place the user should look?
Select an answer first
8foundation · easy
A user reports that a legitimate email was marked as spam. Which action in Email Log Search would help the administrator confirm whether the message was quarantined?
Select an answer first
9foundation · easy
A user wants to access their Google Drive files offline on their laptop. What must be enabled first?
Select an answer first
10application · medium
A user reports that they cannot share a Drive file with an external partner. The admin checks the Drive sharing settings and sees that sharing outside the organization is disabled. What should the admin do to allow this specific sharing?
Select an answer first

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