A support team's board currently has lists: 'New', 'Investigating', 'Resolved'. After a process review, they decide that the 'Investigating' stage is too broad and should be split into 'Triaging' and 'Diagnosing'. They also want to remove the 'Resolved' list because resolved tickets are automatically closed and archived elsewhere. What is the most efficient way to update the board?

Delete 'Investigating' and 'Resolved', then create 'Triaging' and 'Diagnosing' from scratch.

Rename 'Investigating' to 'Triaging' and add 'Diagnosing' and 'Resolved' as new lists.

Add a new list 'Triaging', rename 'Investigating' to 'Diagnosing', and delete the 'Resolved' list.

Create 'Triaging' and 'Diagnosing', then move all issues from 'Investigating' to 'Triaging'.

GitLabCertified Agile Portfolio Management Associate

Domain 3Objective 2

Set up Board Lists and Workflows GITLAB-CERTIFIED-AGILE-PROJECT-MANAGEMENT-ASSOCIATE Practice Questions (Page 4)

Part of the Visual Workflows with Boards domain, which makes up ~18% of our current practice bank.

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A support team's board currently has lists: 'New', 'Investigating', 'Resolved'. After a process review, they decide that the 'Investigating' stage is too broad and should be split into 'Triaging' and 'Diagnosing'. They also want to remove the 'Resolved' list because resolved tickets are automatically closed and archived elsewhere. What is the most efficient way to update the board?
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Set up Board Lists and Workflows GITLAB-CERTIFIED-AGILE-PROJECT-MANAGEMENT-ASSOCIATE Practice Questions (Page 4)

Questions 16–16

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