A user reports that their computer displays a blue screen error when they plug in a USB drive. The technician wants to identify the problem. Which action should the technician take FIRST?

Ask the user if the issue happens with other USB drives

A user reports that their external monitor is not displaying anything. The technician checks the cable connections and verifies the monitor is powered on. The technician then tests the monitor with another computer and it works. What should the technician do NEXT?

Check the monitor's power cable

Update the video driver on the user's computer

A technician suspects that a network connectivity issue is caused by a faulty network cable. Which action is an example of testing this theory?

Ask the user to describe the exact error message.

Record the suspected cause in the troubleshooting log.

Reboot the computer to see if the issue resolves.

Replace the cable with a known-good cable and see if connectivity is restored.

A user reports that their computer will not connect to the internet. The technician checks the network cable and finds it is securely connected. The technician then pings the router and gets a response. What should the technician do NEXT?

Ping an external website to test internet connectivity

A technician replaces a faulty RAM module in a user's computer. After the replacement, the computer boots successfully and the user confirms that their applications run normally. What should the technician do NEXT to complete the troubleshooting process?

Document the replacement and the outcome

CompTIAIT Fundamentals+ (ITF+)

Domain 1Objective 4

Troubleshooting Methodology: Identifying Problems, Testing Theories, Implementing Solutions, and Documenting Findings. IT-FUNDAMENTALS-ITF-CERTIFICATION Practice Questions (Page 3)

Part of the Tech concepts and terminology domain, which accounts for 13% of the IT-FUNDAMENTALS-ITF-CERTIFICATION exam.

24questions here

5free pages

4concepts

13%of the exam

Questions 11–15

11application · medium
A user reports that their computer displays a blue screen error when they plug in a USB drive. The technician wants to identify the problem. Which action should the technician take FIRST?
Select an answer first
12application · medium
A user reports that their external monitor is not displaying anything. The technician checks the cable connections and verifies the monitor is powered on. The technician then tests the monitor with another computer and it works. What should the technician do NEXT?
Select an answer first
13foundation · easy
A technician suspects that a network connectivity issue is caused by a faulty network cable. Which action is an example of testing this theory?
Select an answer first
14application · medium
A user reports that their computer will not connect to the internet. The technician checks the network cable and finds it is securely connected. The technician then pings the router and gets a response. What should the technician do NEXT?
Select an answer first
15application · medium
A technician replaces a faulty RAM module in a user's computer. After the replacement, the computer boots successfully and the user confirms that their applications run normally. What should the technician do NEXT to complete the troubleshooting process?
Select an answer first

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