Frameworks CAS-005 Practice Questions (Page 8)

Questions 36–37

1. 36expert · hard

   A large hospital is implementing ITIL to improve its IT service management. They have a 24/7 operation and need to ensure that critical services are available at all times. The IT manager wants to implement a process to proactively identify and resolve potential issues before they impact patients. Which ITIL practice should they implement?

   • AIncident management
   • BService level management
   • CChange enablement
   • DProblem management
   Reveal Solution Discussion Select an answer first
2. 37expert · hard

   A multinational bank is implementing COBIT to improve its IT governance. The bank has a complex organizational structure with multiple business units, each with its own IT priorities. The board wants to ensure that the implementation is consistent across the organization but also allows for flexibility to meet local regulatory requirements. What is the best approach?

   • AImplement COBIT only in the business units that require it for compliance
   • BUse COBIT only as a reference, without formal implementation
   • CImplement COBIT at a high level, allowing each business unit to tailor it to their needs
   • DDesign a single, detailed COBIT implementation for the entire organization
   Reveal Solution Discussion Select an answer first