Frameworks CAS-005 Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which ITIL process is responsible for restoring service as quickly as possible after an interruption?

   • AIncident Management
   • BProblem Management
   • CChange Management
   • DService Desk
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   What is the purpose of the COBIT process reference model?

   • ATo define a set of IT processes and their relationships, providing a common language for managing IT
   • BTo define the organizational structure for IT departments
   • CTo provide a template for IT project management
   • DTo list all possible IT risks and their mitigation strategies
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4. 23foundation · easy

   According to COBIT principles, what is the role of the board of directors in IT governance?

   • ATo approve every IT purchase and project without exception
   • BTo develop and maintain all IT applications and infrastructure
   • CTo implement and operate IT processes on a daily basis
   • DTo evaluate, direct, and monitor the use of IT to support business objectives
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5. 24foundation · easy

   What is the primary difference between COBIT and ITIL?

   • ACOBIT is used for cloud computing, while ITIL is used for on-premises IT
   • BCOBIT focuses on IT governance, while ITIL focuses on IT service management
   • CCOBIT is a software tool, while ITIL is a set of policies
   • DCOBIT is a security standard, while ITIL is a project management framework
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6. 25expert · hard

   A large enterprise is evaluating frameworks to improve both IT governance and service management. The CIO wants a framework that provides a comprehensive set of controls for IT processes, while the IT operations director wants a framework that focuses on service delivery and customer satisfaction. They have a limited budget and cannot implement two full frameworks. Which approach should they take?

   • AImplement ITIL alone, as it covers both governance and service management
   • BImplement COBIT alone, as it covers both governance and service management
   • CImplement COBIT and ITIL together, focusing on the most critical processes from each
   • DImplement COBIT first, then ITIL later when budget allows
   Reveal Solution Discussion Select an answer first