A user reports that they can connect to the corporate network via VPN but cannot access any network resources. Other VPN users are working fine. Which of the following is the MOST likely cause?

The user's internet connection is down

The VPN client is not configured with the correct DNS servers

A computer repeatedly shuts down during heavy use. The technician suspects overheating. Which action is the most appropriate first step to resolve this issue?

Clean dust from the heatsink and fans

A user reports that they can connect to the Wi-Fi network but cannot access the internet. The technician checks the IP configuration and sees an IP address of 192.168.1.50, a subnet mask of 255.255.255.0, and a default gateway of 192.168.1.1. The technician can ping the default gateway successfully. Which of the following is the MOST likely cause?

DNS server is not configured or is unreachable

The default gateway is incorrect

The IP address is in the wrong subnet

A technician is troubleshooting a desktop that intermittently loses network connectivity. The link light on the NIC is on, but the computer cannot ping the default gateway. The technician has already replaced the network cable and the NIC. Which of the following should the technician do NEXT?

Check for electromagnetic interference from nearby devices

Change the IP address to a static one

A user reports that they can access the internet but cannot access the company's internal website. Other users can access the internal website. Which of the following is the MOST likely cause?

The DNS server is not resolving external names

The user's browser is configured to use a proxy that does not route internal traffic correctly

The user's internet connection is down

CompTIAA+ Core 1

Domain 5Objective 1

Diagnosing Issues 220-1201 Practice Questions (Page 4)

Part of the Hardware and network troubleshooting domain, which accounts for 28% of the 220-1201 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~10–17 in this domain), expect 5–9 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

28%of the exam

Questions 16–20

16application · medium
A user reports that they can connect to the corporate network via VPN but cannot access any network resources. Other VPN users are working fine. Which of the following is the MOST likely cause?
Select an answer first
17foundation · easy
A computer repeatedly shuts down during heavy use. The technician suspects overheating. Which action is the most appropriate first step to resolve this issue?
Select an answer first
18expert · hard
A user reports that they can connect to the Wi-Fi network but cannot access the internet. The technician checks the IP configuration and sees an IP address of 192.168.1.50, a subnet mask of 255.255.255.0, and a default gateway of 192.168.1.1. The technician can ping the default gateway successfully. Which of the following is the MOST likely cause?
Select an answer first
19expert · hard
A technician is troubleshooting a desktop that intermittently loses network connectivity. The link light on the NIC is on, but the computer cannot ping the default gateway. The technician has already replaced the network cable and the NIC. Which of the following should the technician do NEXT?
Select an answer first
20application · medium
A user reports that they can access the internet but cannot access the company's internal website. Other users can access the internal website. Which of the following is the MOST likely cause?
Select an answer first

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