Define the Process for Working with Splunk Cloud Support CLOUD-CERTIFIED-ADMIN Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   An admin submitted a severity 2 case about search-time extraction errors. After 48 hours, the assigned engineer has only asked clarifying questions and the admin feels the issue is not progressing. The admin has already provided all requested logs and confirmed the problem is reproducible. What is the most appropriate next step?

   • ARequest an escalation through the Support Portal, explaining the business impact and the steps already taken.
   • BOpen a new severity 1 case describing the same issue to get faster attention.
   • CPost the case number on the community forum asking for a faster response from Splunk staff.
   • DReply to the engineer's last email demanding a resolution within 24 hours.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A support engineer asks an admin to provide the output of a specific diagnostic command. The admin is unsure how to run the command in Splunk Cloud. What should the admin do?

   • AAsk the engineer for clarification on how to run the command in the Splunk Cloud UI.
   • BIgnore the request and wait for the engineer to provide different instructions.
   • CRun a similar command that the admin knows and provide that output instead.
   • DSearch the documentation for the command and try to run it without asking for help.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   An admin is new to Splunk Cloud and has a general question about how to configure a data input. The admin does not have an active support plan but wants to find the answer quickly. What is the best first step?

   • AContact the Splunk sales team to ask for configuration help.
   • BSubmit a support case through the portal and wait for a response.
   • CPost the question on a third-party IT forum instead of Splunk's official resources.
   • DSearch the Splunk documentation and community forums for guidance on configuring data inputs.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Why is it important to maintain communication with Splunk Cloud Support during a case?

   • ATo ensure the case is not automatically closed
   • BTo avoid being charged for the support case
   • CTo speed up the resolution process
   • DTo get a discount on future services
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   An admin is preparing to open a support case about a slow dashboard. Before submitting the case, which action is most aligned with using self-service resources effectively?

   • ASearch the Splunk community and knowledge base for known dashboard performance issues and optimization tips.
   • BWait a few days to see if the dashboard performance improves on its own.
   • CAsk a colleague in another department to test the dashboard and report back.
   • DImmediately submit a case with severity 1 to ensure a fast response.
   Reveal Solution Discussion Select an answer first