An admin has a case about a security-related issue where a user can see data they should not. The engineer has asked for a list of roles and permissions. The admin is hesitant to share this because it contains sensitive information. What should the admin do?

Provide the information in a public forum post to ensure transparency.

Refuse to provide the information and ask the engineer to investigate without it.

Provide the requested information through the secure case attachment method and note any sensitive data in the case.

Send the information via personal email to the engineer's personal address.

An admin has a severity 2 case that has been open for a week. The engineer has been responsive but the issue is complex and requires input from a Splunk product team. The admin is concerned about the lack of a resolution timeline. What is the most appropriate action?

Post the case details on the community forum to get an unofficial answer from Splunk employees.

Ask the engineer for a status update and an estimated timeline, and if needed, request an escalation to involve management.

Open a new severity 1 case to force the product team to respond faster.

Close the case and try to work around the issue without support.

Which of the following is a valid reason to escalate a support case?

You have a question about a feature

The issue is not resolved within the expected timeframe

You want to change the severity to a lower level

An admin has a case that was resolved, but the same issue has reappeared after a week. What is the most appropriate way to get help?

Reopen the original case, referencing the previous resolution and the new occurrence.

Open a new case and do not mention the previous one.

Wait for the issue to resolve itself again.

Post the issue on the community forum and ask for a fix.

When submitting a support case to Splunk Cloud Support, which of the following details is essential to include?

Your Splunk Cloud subscription tier

The name of your Splunk administrator

A detailed description of the issue

SplunkCloud Certified Admin

Domain 13Objective 2

Define the Process for Working with Splunk Cloud Support CLOUD-CERTIFIED-ADMIN Practice Questions (Page 2)

Part of the Working with Splunk Cloud Support domain, which accounts for 5% of the CLOUD-CERTIFIED-ADMIN exam. Splunk does not publish an official question count, but from its 75-minute exam (~30–50 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 27 practice questions to prepare you well beyond it. (estimate)

27questions here

6free pages

6concepts

5%of the exam

Questions 6–10

6expert · hard
An admin has a case about a security-related issue where a user can see data they should not. The engineer has asked for a list of roles and permissions. The admin is hesitant to share this because it contains sensitive information. What should the admin do?
Select an answer first
7expert · hard
An admin has a severity 2 case that has been open for a week. The engineer has been responsive but the issue is complex and requires input from a Splunk product team. The admin is concerned about the lack of a resolution timeline. What is the most appropriate action?
Select an answer first
8foundation · easy
Which of the following is a valid reason to escalate a support case?
Select an answer first
9expert · hard
An admin has a case that was resolved, but the same issue has reappeared after a week. What is the most appropriate way to get help?
Select an answer first
10foundation · easy
When submitting a support case to Splunk Cloud Support, which of the following details is essential to include?
Select an answer first

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