Identify the Common Scenarios for Extending an Application's Capabilities Using the AppExchange. PLATFORM-DEVELOPER-I Practice Questions (Page 5)

Questions 21–23

1. 21application · medium

   A marketing team needs to send personalized email campaigns to leads and track engagement in Salesforce. They have a limited budget and need a solution that integrates with their existing lead records. What should they use?

   • AAn AppExchange email marketing app that syncs with leads.
   • BA separate marketing automation tool that does not integrate with Salesforce.
   • CSalesforce's standard email templates and list views.
   • DA custom Apex integration with a third-party email service.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A company needs to add a feature that allows customers to schedule appointments with sales reps. They have a Salesforce org and want a solution that is quick to implement and does not require custom development. What should they use?

   • AAn AppExchange appointment scheduling app.
   • BA third-party scheduling tool that does not integrate with Salesforce.
   • CA custom Apex and Visualforce scheduler.
   • DSalesforce's standard 'Event' object and manual scheduling.
   Reveal Solution Discussion Select an answer first
3. 23application · medium

   A small nonprofit uses Salesforce to track donations and volunteers. They need to send automated thank-you emails and donation receipts, but they do not have a developer on staff. Their budget is limited, and they need a solution that can be implemented quickly. What should the administrator recommend?

   • AInstall a donation-management app from the AppExchange that includes email automation features.
   • BUse Salesforce's built-in workflow rules to send emails, then manually create receipts.
   • CBuild a custom Apex trigger and email service using Developer Console.
   • DAsk a volunteer with basic Excel skills to export data and send emails via a mail merge.
   Reveal Solution Discussion Select an answer first