Given a Configuration Task, Use Business Manager to Work with Storefront Data to Complete a Storefront Order. B2C-COMMERCE-DEVELOPER Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   A customer service agent needs to manually create a new order for a customer who called in. In Business Manager, where does the agent go to enter a new order?

   • AMerchant Tools > Site > Storefront Data > Orders > New Order
   • BMerchant Tools > Site > Merchant Settings > Orders > New Order
   • CMerchant Tools > Site Development > Orders > New Order
   • DAdministration > Orders > New Order
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   An order is stuck in 'Created' status and will not proceed to fulfillment. The administrator suspects a payment authorization issue. Where should the administrator look to confirm the payment status and any error messages?

   • ACheck the 'Order Status' column in the order list view for a payment error icon.
   • BOpen the customer's profile and view the 'Payment Methods' section.
   • CNavigate to the site's 'Payment Processing' settings to check for gateway errors.
   • DOpen the order and view the 'Payment' tab to see the authorization status and any transaction errors.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A customer placed an order online, but the order was placed on hold by the fraud detection system. The fraud team has reviewed the order and determined it is legitimate. They need to release the hold so the order can proceed to fulfillment. What should the administrator do in Business Manager?

   • AOpen the order, delete the hold record, and then resubmit the order from the storefront.
   • BOpen the customer profile, remove the fraud flag, and the order will automatically release.
   • COpen the order, change the status from 'On Hold' to 'Created', and then process the order.
   • DOpen the order, click 'Release Hold', and then process the order through the normal pipeline.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   A developer needs to configure the payment methods that customers can use when placing an order on the storefront. In Business Manager, where is this setting managed?

   • AMerchant Tools > Site > Payment Methods
   • BMerchant Tools > Site > Merchant Settings > Payment Methods
   • CMerchant Tools > Site > Storefront Data > Payment Methods
   • DMerchant Tools > Site > Site Development > Payment Methods
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   An order has been placed, but the customer wants to add an item to the existing order. The order is in 'Created' status. The administrator needs to add the new product to the order. What is the correct action?

   • AEdit the order, add the new product as a line item, and click 'Recalculate' to update the totals.
   • BCreate a new order for the additional item and link it to the original order.
   • CDelete the order and have the customer place a new order with all items.
   • DEdit the customer's profile to add the product to their cart, and the order will update.
   Reveal Solution Discussion Select an answer first