Given a Configuration Task, Use Business Manager to Work with Storefront Data to Complete a Storefront Order. B2C-COMMERCE-DEVELOPER Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A customer service representative needs to view all orders placed in the last 24 hours that are in 'Created' status. They need to see the order number, customer name, and order total in a single list. What is the most efficient way to do this in Business Manager?

   • AExport all orders to a CSV file and filter in a spreadsheet application.
   • BUse the Orders module search, filter by 'Created' status and date range, and customize the columns to show the required fields.
   • CUse the Customers module to search for customers who placed orders in the last 24 hours.
   • DOpen each order individually from the Orders module and note the details.
   Reveal Solution Discussion Select an answer first
2. 2application · easy

   A customer placed an order with a gift message. The gift message was entered incorrectly. The order is in 'Created' status and has not been shipped. The administrator needs to correct the gift message. What should the administrator do?

   • AEdit the product's gift message template in the catalog.
   • BOpen the customer's profile, edit the gift message preference, and the order will update.
   • CDelete the order and have the customer place a new order with the correct gift message.
   • DOpen the order, edit the gift message field, and save the changes.
   Reveal Solution Discussion Select an answer first
4. 3expert · hard

   A customer placed an order with a product that is now out of stock. The order is in 'Created' status. The administrator needs to remove the out-of-stock item from the order and adjust the order total. What is the correct approach?

   • ADelete the order and have the customer place a new order without the out-of-stock item.
   • BEdit the order, change the quantity of the out-of-stock item to zero, and save.
   • CEdit the order, remove the out-of-stock product line item, and click 'Recalculate' to update the totals.
   • DEdit the product's availability in the catalog to make it in stock, then process the order.
   Reveal Solution Discussion Select an answer first
5. 4expert · hard

   A customer placed an order with a coupon code, but the coupon was not applied correctly, resulting in an incorrect order total. The order is in 'Created' status. The administrator needs to correct the order total by applying the coupon retroactively. What is the correct approach?

   • AManually adjust the order total by editing the price of the line items.
   • BDelete the order and have the customer place a new order with the coupon.
   • CEdit the customer's profile to add the coupon, and the order will update automatically.
   • DEdit the order, add the coupon to the order, and then click 'Recalculate' to update the totals.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   A developer needs to view a list of all orders placed in the storefront. In Business Manager, which menu path leads to the Orders list?

   • AMerchant Tools > Site Development > Orders
   • BAdministration > Orders
   • CMerchant Tools > Orders
   • DMerchant Tools > Site > Storefront Data > Orders
   Reveal Solution Discussion Select an answer first