Given a Scenario, Analyze Customer Requirements to Determine an Appropriate Solution Design Considering Capabilities, Limitations and Design Trade-Offs. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–7

1. 6foundation · easy

   A customer requests a Service Cloud solution to handle an increase in support cases. They mention that their agents currently work from home and need to access case data securely. Which of the following is an implicit requirement in this scenario?

   • AThe solution must integrate with an external ERP system.
   • BThe solution must support remote access for agents.
   • CThe solution must include a custom object to store case data.
   • DThe solution must use a specific email-to-case routing rule.
   Reveal Solution Discussion Select an answer first
2. 7foundation · medium

   A Salesforce consultant has recommended a solution design for a customer. Which statement BEST describes the purpose of providing a solution design justification?

   • AIt lists all the features and capabilities of the proposed solution without discussing any drawbacks.
   • BIt documents the technical steps needed to implement the solution, including configuration details and code.
   • CIt explains how the proposed design meets the customer's requirements while acknowledging its limitations and the trade-offs made.
   • DIt provides a cost-benefit analysis to prove the solution is the cheapest option available.
   Reveal Solution Discussion Select an answer first