Explain Common Sales Processes and Key Considerations. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A sales rep is negotiating a deal with a customer who asks for a special discount in exchange for a positive review. The rep wants to close the deal but is concerned about ethical implications. What should the rep do?

   • AAgree to the discount if the customer promises a positive review.
   • BIgnore the request and proceed with the standard discount policy.
   • CDecline the request and explain that discounts cannot be tied to reviews, as it violates ethical guidelines.
   • DOffer the discount but ask the customer to post a review without specifying it must be positive.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A new sales rep is learning the company's B2B sales process. The rep wants to understand the typical sequence of stages from initial contact to closing. Which sequence best represents a common B2B sales process?

   • AOpportunity management, lead generation, qualification, proposal, closing, negotiation
   • BClosing, negotiation, quote/proposal, opportunity management, lead qualification, lead generation
   • CLead qualification, lead generation, closing, negotiation, opportunity management, quote/proposal
   • DLead generation, lead qualification, opportunity management, quote/proposal, negotiation, closing
   Reveal Solution Discussion Select an answer first
4. 23expert · hard

   A company is considering implementing a CRM to improve sales efficiency. However, the sales team is resistant because they fear it will add administrative burden. The sales manager wants to show the value of the CRM. What should the manager emphasize to gain buy-in?

   • AThe CRM will allow management to monitor every action the reps take.
   • BThe CRM will automatically close deals without any rep effort.
   • CThe CRM will replace the need for sales reps entirely.
   • DThe CRM will centralize customer data and automate routine tasks, freeing up time for selling.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which activity is considered a post-sale process?

   • AOpportunity stage updates
   • BProposal creation
   • CContract signing
   • DLead qualification
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6. 25foundation · easy

   In the BANT framework for lead qualification, what does the 'B' stand for?

   • ABudget
   • BBenefit
   • CBusiness
   • DBuyer
   Reveal Solution Discussion Select an answer first