Given a Scenario, Determine How to Facilitate a Successful Nonprofit Cloud Consulting Engagement (plan, Gather Requirements, Design, Build, Test, and Document). AGENTFORCE-NONPROFIT-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A consulting team has completed the build phase of a Nonprofit Cloud implementation. Before handing off to the client, they need to ensure the solution works as designed. What is the most effective testing strategy?

   • ARun a full regression test suite in a sandbox, then conduct user acceptance testing with key stakeholders.
   • BSkip formal testing and rely on the client's feedback during the first month of use.
   • CPerform unit tests only, since the configuration is mostly declarative and low-risk.
   • DAsk the client's IT team to test the solution in production after go-live.
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2. 7application · medium

   A consulting team is developing a test plan for a Nonprofit Cloud implementation. The client has multiple user groups with different roles. What is the best way to ensure the test plan covers all user needs?

   • AFocus on technical testing only, since the users will provide feedback after go-live.
   • BTest only the most complex features, since the simple ones are likely to work.
   • CHave the consulting team test the solution on behalf of the users.
   • DInclude user acceptance testing scenarios for each user group in the test plan.
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4. 8expert · hard

   A consultant has completed a Nonprofit Cloud implementation and is preparing the handoff. The client's internal team has limited Salesforce experience, and the budget for ongoing support is minimal. What is the most effective way to ensure a successful handoff?

   • AConduct a single training session and provide a quick reference guide.
   • BOffer a paid support retainer for the first six months to handle any issues.
   • CDeliver the solution and provide the client with a list of Salesforce support resources.
   • DProvide a comprehensive admin guide, record training videos, and schedule a series of hands-on training sessions.
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5. 9expert · hard

   A consultant is gathering requirements for a Nonprofit Cloud implementation at a nonprofit that serves multiple communities with different languages. The nonprofit wants the system to be usable by staff who speak different languages. What is the best way to gather requirements for this need?

   • AAssume that all staff can use the system in English, since it is the default language.
   • BFocus on the technical requirements and address language needs during the build phase.
   • CConduct interviews with staff from each language group to understand their specific needs.
   • DUse a survey in English only, since translating it would be too costly.
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6. 10application · medium

   A consultant is gathering requirements for a Nonprofit Cloud implementation at a youth mentoring organization. The organization has both paid staff and volunteers who will use the system. What is the best way to ensure the requirements reflect the needs of all users?

   • AInterview a representative sample of both paid staff and volunteers.
   • BSend a survey to all staff and volunteers, but only analyze the responses from staff.
   • CHold a single workshop with only the executive director to define requirements.
   • DInterview only the program managers, since they know what the staff and volunteers need.
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