1.1 Analyse the Application of MSP Principles in Context MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A university is running a programme to improve its online learning platform. The programme has a vision to enhance student engagement and learning outcomes. The programme manager wants to ensure that the programme delivers these benefits, not just the technical outputs. What should the programme manager do to keep the programme focused on benefits?

   • AConduct a survey of students at the end of the programme to see if they are satisfied.
   • BAsk the project teams to report on the number of features delivered at each stage.
   • CDefine key performance indicators for student engagement and learning outcomes, and track them throughout the programme.
   • DEnsure that all projects are completed on time and within budget.
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2. 17foundation · easy

   How does 'Align with priorities' influence the selection of projects within a programme?

   • AProjects are selected to minimize uncertainty
   • BProjects are selected to use a wide range of skills
   • CProjects are selected to maximize stakeholder involvement
   • DProjects are selected based on their contribution to strategic goals
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4. 18application · medium

   A government agency is running a programme to introduce a new digital identity system. The programme involves multiple departments, external contractors, and citizen groups. Early on, the programme manager notices that the IT department is designing the system in isolation, and there is little input from the citizen groups who will use it. This has already led to a misunderstanding about accessibility requirements. What should the programme manager do to address this?

   • AAsk the IT department to document their design decisions and share them with the programme board for approval.
   • BEstablish a cross-functional working group that includes representatives from all stakeholder groups to review requirements together.
   • CDelay the programme until the IT department can resolve the accessibility issues on their own.
   • DCommission an external consultant to audit the accessibility requirements and recommend changes.
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5. 19foundation · easy

   Which action best demonstrates 'Deploy diverse skills' in a programme?

   • ASetting a clear vision for the programme
   • BForming a team with a mix of technical, business, and communication expertise
   • CConducting a risk assessment to identify uncertainties
   • DPrioritizing speed of delivery over other factors
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6. 20application · medium

   A telecommunications company is running a programme to upgrade its network infrastructure. The programme has several projects, each with its own deliverables. The programme manager wants to ensure that the programme delivers tangible improvements to customer experience, as stated in the business case. What should the programme manager do to keep the programme focused on this outcome?

   • ADefine clear benefit measures for customer experience and monitor them throughout the programme.
   • BAsk each project manager to report on customer satisfaction at the end of their project.
   • CTrack the completion of each project's deliverables and report progress to the board.
   • DEnsure that all projects are completed on time and within budget, as this will automatically improve customer experience.
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