1.1 Analyse the Application of MSP Principles in Context MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A global bank is running a programme to consolidate its IT systems across multiple countries. The programme has a vision to improve operational efficiency and reduce costs. However, the programme is facing resistance from country-level managers who are concerned about losing local control and the impact on local regulatory compliance. The programme manager needs to gain their buy-in while maintaining the programme's strategic direction. What is the most effective approach?

   • AMandate that all countries must comply with the programme, as it is a global strategic initiative.
   • BReaffirm the programme vision and explain how it aligns with the bank's global strategy, while engaging country managers in shaping the implementation.
   • CAllow each country to opt out if they can demonstrate that the programme would harm local compliance.
   • DFocus on the cost savings and present them to the country managers as the primary benefit.
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2. 12foundation · easy

   What is the core meaning of the MSP principle 'Align with priorities'?

   • AWorking with stakeholders to agree on priorities
   • BManaging risks and issues proactively
   • CEnsuring programme objectives remain consistent with strategic corporate goals
   • DDelivering benefits as quickly as possible
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4. 13expert · hard

   A government department is running a programme to digitise its services. The department has a strategic goal to improve citizen satisfaction, but there is also pressure to reduce costs. The programme manager is considering two projects: one that improves the online portal (likely to increase satisfaction but with moderate cost), and another that automates back-office processes (likely to reduce costs but with little direct impact on citizen satisfaction). The programme has a limited budget. What should the programme manager do?

   • AAssess both projects against the strategic goals and the available budget, and select the combination that best balances satisfaction and cost reduction.
   • BPrioritise the portal project because citizen satisfaction is the primary strategic goal.
   • CFund both projects fully, as they both contribute to the department's goals.
   • DPrioritise the automation project because cost reduction is a key corporate priority.
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5. 14application · medium

   A retail chain is running a programme to introduce a new loyalty scheme. The programme has a tight deadline to launch before the holiday shopping season. However, there is uncertainty about how customers will respond to the new scheme, and the marketing team wants to test it first. The programme manager needs to balance the deadline with the need to ensure the scheme is effective. What is the best approach?

   • ARun a short pilot with a small group of customers, then launch the full scheme based on the findings.
   • BLaunch the scheme without testing but monitor customer feedback closely and make adjustments.
   • CDelay the launch until after the holiday season to allow for thorough testing.
   • DLaunch the scheme as planned, as the deadline is critical and testing would cause a delay.
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6. 15application · medium

   A healthcare provider is launching a programme to integrate patient data across its hospitals and clinics. The programme has a clear vision: to improve patient outcomes through better data sharing. However, some hospital managers are resistant because they fear losing control over their data. The programme manager needs to gain their support. What should the programme manager do?

   • ALet each hospital decide whether to participate, to respect their autonomy.
   • BExplain the programme vision and how it aligns with the organisation's strategic goal of improving patient care.
   • COffer financial incentives to hospitals that share their data.
   • DMandate that all hospitals must participate, as the programme is a strategic priority.
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