Design Overall AI Strategy for Business Solutions AB-100 Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A global consulting firm wants to design an AI strategy for a new client portal. The portal must provide answers from internal knowledge bases and also automate routine client requests. The firm already uses Microsoft 365 Copilot and has a team of developers experienced with Azure. The budget is limited and time-to-market is critical. Which strategy best balances these constraints?

   • AUse only prebuilt agents from Microsoft 365 Copilot without any customization.
   • BBuild a custom multi-agent solution using Microsoft Foundry and Foundry Tools from scratch.
   • CExtend Microsoft 365 Copilot with prebuilt agents and use Copilot Studio for custom workflows.
   • DDevelop a custom AI model using Azure Machine Learning to power the portal.
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A company is using a Copilot Studio agent to answer employee questions about IT policies. The agent sometimes provides outdated information because the policies are updated frequently. They want to ensure the agent always uses the latest policy documents. Which approach should they take?

   • AUse a knowledge source that is automatically updated when policies change, such as a SharePoint site with versioning.
   • BRetrain the model on a regular basis with the latest policies.
   • CUpdate the prompt to instruct the agent to always use the latest policy.
   • DUse a static knowledge base that is manually updated quarterly.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   Which element is typically included in a Microsoft AI Center of Excellence?

   • AA set of standardized AI development and deployment guidelines
   • BA policy that prohibits the use of external AI services
   • CA single AI model that is used for all business processes
   • DA requirement that all AI projects use the same programming language
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A healthcare organization is building a Copilot Studio agent to help patients schedule appointments. They want to ensure the agent only provides information about available appointment times and does not give medical advice. Which configuration should they implement?

   • AConnect the agent to a public medical knowledge base to improve its responses.
   • BTrain a custom model on a dataset of medical FAQs so the agent can answer medical questions accurately.
   • CUse a topic in Copilot Studio that triggers only for scheduling-related intents and add a fallback topic that redirects other queries to a human.
   • DAdd a system message that instructs the agent to only discuss scheduling and refuse medical questions.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A legal firm wants to build an agent in Copilot Studio that answers employee questions about company policies. The firm has a large collection of policy documents in a structured format. They want the agent to provide accurate answers based on these documents and avoid hallucination. What should they configure?

   • AUse the documents as a knowledge source and configure the agent to use retrieval-augmented generation (RAG).
   • BUse a prebuilt agent from Microsoft 365 Copilot without additional configuration.
   • CRely on the agent's general knowledge and prompt it to answer accurately.
   • DTrain a custom AI model on the policy documents.
   Reveal Solution Discussion Select an answer first