Benefits of Early and Frequent Stakeholder Feedback CTFL Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A company is developing a new online learning platform. The project manager is concerned about the cost of fixing defects if they are discovered late. Which strategy best reduces the cost of quality by leveraging early stakeholder feedback?

   • AConduct a facilitated requirements workshop with teachers, students, and administrators before development starts.
   • BDevelop a prototype and show it to stakeholders only after the full system is built.
   • CWait for the beta testing phase to gather feedback from a small group of users.
   • DAssign a business analyst to write detailed requirements without consulting stakeholders to save time.
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2. 2expert · hard

   A large organization is developing a new HR system. The project has a tight budget and schedule. The project manager wants to reduce the cost of quality but is concerned that involving too many stakeholders will slow down the process. Which approach best balances early stakeholder feedback with project constraints?

   • AIdentify key stakeholders from each user group and conduct a series of short, focused feedback sessions at critical points in the requirements and design phases.
   • BSkip stakeholder feedback to save time and rely on the development team's expertise.
   • CInvolve all stakeholders in every meeting to ensure no one is left out, even if it extends the project timeline.
   • DCollect feedback only from the project sponsor and senior management to minimize disruption.
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4. 3application · medium

   A team is developing a new customer support ticketing system. The project manager wants to ensure that the system is user-friendly and meets the needs of both customers and support agents. Which stakeholder engagement strategy would be most effective?

   • AAsk the project sponsor to provide feedback on behalf of all stakeholders.
   • BCollect feedback only from the IT help desk, as they are familiar with support processes.
   • CHave the development team use their own experience as users to guide the design.
   • DCreate a stakeholder feedback group that includes support agents and a sample of customers to review the design and provide input at regular intervals.
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5. 4expert · hard

   A team is developing a new online banking platform. The project has multiple stakeholder groups with conflicting requirements: security wants strict authentication, while marketing wants a seamless user experience. How should the team use stakeholder feedback to resolve this conflict effectively?

   • APrioritize security requirements over marketing needs, as security is more critical.
   • BFacilitate a joint review session where security and marketing stakeholders discuss trade-offs and agree on a balanced solution.
   • CLet the development team decide the best approach based on technical feasibility.
   • DAsk the project sponsor to make the final decision without further stakeholder input.
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6. 5application · medium

   A team is about to start coding a new feature for an existing application. The feature requirements are complex and involve multiple business units. To improve the quality of the requirements before coding, which static testing activity with stakeholder involvement would be most beneficial?

   • AAsk the business analyst to rewrite the requirements to be more detailed without stakeholder input.
   • BHave the project manager review the requirements alone to ensure they are complete.
   • CConduct a formal review of the requirements specification with representatives from each business unit.
   • DProceed with coding and rely on the testing team to find any requirement issues during system testing.
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