A test manager has two metrics: DDP (effectiveness) and cost per defect (efficiency). The DDP is 90% (target 95%), and the cost per defect has increased by 20% over the last quarter. The test manager must decide on a course of action. Which decision is most appropriate?

Reduce the number of test cases to lower costs, accepting a lower DDP

Focus on improving efficiency first, as the rising cost per defect is a more urgent problem

Increase the test budget to improve DDP

Investigate the root causes of both the low DDP and the rising cost per defect before making any changes

Which metric is an example of an efficiency metric for testing?

Stakeholder satisfaction survey score

Number of defects found in production

Which of the following is an efficiency metric for the testing process?

Test execution time per test case

Percentage of test cases that failed

Number of test cases written per requirement

Which metric is most appropriate for measuring team satisfaction with the testing process?

Team survey on the clarity of test objectives

Number of test cases executed per day

Percentage of test cases passed

Which metric is designed to measure stakeholder satisfaction with the testing process?

Percentage of requirements covered by tests

Survey score of business stakeholders on testing communication

Certified Tester Expert Level Test Management Strategic Test Management

Domain 3Objective 2

Effectiveness, Efficiency and Satisfaction Metrics for the Test Policy Objectives CTEL-TM-SM Practice Questions (Page 4)

Part of the Evaluating Effectiveness and Efficiency domain, which makes up ~13% of our current practice bank.

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Questions 16–20

16expert · hard
A test manager has two metrics: DDP (effectiveness) and cost per defect (efficiency). The DDP is 90% (target 95%), and the cost per defect has increased by 20% over the last quarter. The test manager must decide on a course of action. Which decision is most appropriate?
Select an answer first
17foundation · easy
Which metric is an example of an efficiency metric for testing?
Select an answer first
18foundation · easy
Which of the following is an efficiency metric for the testing process?
Select an answer first
19foundation · easy
Which metric is most appropriate for measuring team satisfaction with the testing process?
Select an answer first
20foundation · easy
Which metric is designed to measure stakeholder satisfaction with the testing process?
Select an answer first

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