ISO/IEC 15504 CTEL-ITP-ATP Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   An assessor is using the Process Assessment Model (PAM) to rate the 'Supplier Management' process. The process achieves its outcomes and is managed, but the organization has not defined a standard process. However, the assessor finds that the process is consistently applied across projects, and there are templates and guidelines in use. Which capability level should the assessor assign?

   • ALevel 1
   • BLevel 2
   • CLevel 3
   • DLevel 4
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2. 17foundation · easy

   What is the first step in conducting a formal process assessment according to ISO/IEC 15504?

   • ACollecting evidence
   • BPlanning the assessment
   • CReporting results
   • DRating process attributes
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4. 18application · medium

   An organization wants to conduct an ISO/IEC 15504 assessment to identify improvement opportunities. They have a limited budget and need results that are comparable across different business units. Which approach should they take?

   • ASkip the assessment and rely on customer feedback to identify improvement areas.
   • BHire an external assessor to conduct a formal assessment following the ISO/IEC 15504 process.
   • CConduct a self-assessment using internal auditors with no external involvement.
   • DUse a checklist-based internal audit to evaluate compliance with internal procedures.
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5. 19foundation · easy

   In the context of ISO/IEC 15504, what does 'process assessment' refer to?

   • AA survey of employee satisfaction within the organization
   • BA financial audit of the organization's project budgets
   • CA systematic evaluation of an organization's processes against a reference model
   • DA review of the final product to ensure it meets customer requirements
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6. 20foundation · easy

   What is the purpose of a process reference model in ISO/IEC 15504?

   • ATo provide a detailed procedure for conducting assessments
   • BTo specify the capability levels and process attributes
   • CTo list the required tools and techniques for process improvement
   • DTo define a set of processes and their outcomes that can be used as a basis for assessment
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