ISO/IEC 15504 CTEL-ITP-ATP Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   An assessor is rating the 'Configuration Management' process. The process achieves its outcomes, but there is no evidence of planning or monitoring. According to ISO/IEC 15504, what is the appropriate capability level rating?

   • ALevel 0
   • BLevel 1
   • CLevel 2
   • DLevel 3
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   An organization is planning an ISO/IEC 15504 assessment. They want to ensure the results are credible and can be used for external benchmarking. What is the most important factor to consider?

   • ASelecting a competent lead assessor
   • BCompleting the assessment quickly
   • CUsing internal assessors to save costs
   • DUsing a custom assessment model
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   An organization is planning an ISO/IEC 15504 assessment to support a major process improvement initiative. They have a tight deadline and limited budget. The sponsor wants to use internal staff to reduce costs, but the quality manager insists on an external lead assessor for credibility. Which approach best balances cost, credibility, and the need for actionable results?

   • AConduct a self-assessment and publish the results internally
   • BDelay the assessment until the next budget cycle
   • CUse internal assessors and have the results reviewed by an external consultant
   • DHire an external lead assessor and use internal staff as team members
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   In an ISO/IEC 15504 assessment, what role do work products play?

   • AThey serve as evidence of process performance
   • BThey define the assessment schedule
   • CThey determine the assessor's qualifications
   • DThey specify the rating scale
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   In ISO/IEC 15504, what does a capability level represent?

   • AThe number of people assigned to a process
   • BThe degree to which a process is able to achieve its purpose
   • CThe number of defects found in a process output
   • DThe cost of implementing a process
   Reveal Solution Discussion Select an answer first