Defect Management CTAL-TM Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A tester logs a defect and assigns it to a developer. The developer reviews it and determines that the defect is actually a feature request, not a bug. What is the correct next step in the defect lifecycle?

   • AThe developer changes the defect state to 'Rejected' and adds a comment explaining that it is a feature request.
   • BThe developer fixes the defect anyway to avoid conflict with the tester.
   • CThe tester closes the defect as 'Duplicate' because it is not a bug.
   • DThe project manager assigns the defect to a different developer to get a second opinion.
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2. 7foundation · easy

   Which factor is most important when prioritizing a defect during triage?

   • AThe severity of the defect's impact on the user and the business
   • BThe name of the tester who reported the defect
   • CThe date the defect was reported
   • DThe number of lines of code that need to be changed
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4. 8foundation · easy

   What is a common challenge in hybrid development models when managing defects?

   • AHybrid models eliminate the need for defect management
   • BAgile teams cannot track defects at all
   • CDifferent teams may use different processes and tools, causing inconsistency in defect tracking
   • DDefects are always fixed faster in Waterfall teams
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5. 9expert · hard

   A cross-functional triage team is reviewing a backlog of 50 defects. The team includes testers, developers, a product owner, and a customer support representative. The product owner wants to prioritize defects that affect the most customers, while the developers want to prioritize defects that are easy to fix. The customer support representative reports that a specific defect is causing a high volume of customer complaints. What is the most effective way to prioritize the defects?

   • APrioritize defects based on the product owner's customer impact assessment, as they have the final say.
   • BPrioritize defects based on the developers' effort estimates, as fixing easy defects first will reduce the backlog quickly.
   • CUse a weighted scoring model that combines customer impact, effort to fix, and complaint volume to rank the defects.
   • DPrioritize defects based on the customer support representative's complaint volume, as they have the most direct customer insight.
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6. 10application · medium

   A test team in the US and a development team in India are working on the same product. A tester finds a defect and logs it with a detailed description. The developer in India does not understand the defect because the tester used US-specific terminology and referenced a local configuration that the developer has never seen. What is the most effective way to improve communication?

   • ARequire the tester to write defect reports in the developer's native language.
   • BAsk the tester to include screenshots and a video of the defect in every report.
   • CEstablish a shared glossary of terms and a standard defect report template that includes environment and configuration details.
   • DHave the developer call the tester whenever they do not understand a defect report.
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