Moderator and Note-Taker CT-UT Practice Questions (Page 8)

Questions 36–39

1. 36foundation · easy

   What is a good practice for note-takers to capture non-verbal behavior?

   • ARecording only verbal comments and not non-verbal cues
   • BDescribing the participant's facial expressions, gestures, and body language
   • CInterpreting the meaning of non-verbal behavior in the notes
   • DIgnoring non-verbal behavior because it is not relevant to usability
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2. 37application · medium

   A moderator is conducting a usability test for a new project management tool. The participant is struggling with a task and appears to be getting increasingly frustrated. The moderator needs to decide whether to intervene. Which action is most aligned with the moderator's responsibility to ensure data validity?

   • AAllow the participant to continue struggling until they give up or complete the task.
   • BIntervene immediately to prevent the participant from becoming too frustrated to continue.
   • CObserve the participant's behavior and intervene only if they become excessively frustrated or ask for help.
   • DAsk the participant if they want to skip the task and move on.
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4. 38application · medium

   A moderator and note-taker are conducting a usability test. The note-taker observes that the participant is completing tasks much faster than expected and seems to be missing key features. The note-taker wants to alert the moderator. What is the most effective way for the note-taker to communicate this observation?

   • AVerbally tell the moderator, 'The participant is rushing through the tasks.'
   • BWait until the end of the session to mention it to the moderator.
   • CUse a pre-agreed non-verbal signal to indicate 'participant is rushing'.
   • DAsk the participant to slow down so they don't miss any features.
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5. 39foundation · easy

   Why is it important for the moderator and note-taker to agree on communication signals before the session?

   • ATo make the session more efficient by reducing the number of tasks
   • BTo ensure they can coordinate without interrupting the participant
   • CTo enable the moderator to take over note-taking if needed
   • DTo allow the note-taker to ask the participant questions directly
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