Manufacturer Guidelines CT-UT Practice Questions (Page 5)

Questions 21–22

1. 21expert · hard

   A usability tester is evaluating a new mobile app for a bank. The manufacturer's guidelines state that 'the app should minimize the number of steps to complete a transaction.' However, the bank's security policy requires two-factor authentication for all transactions. The tester is designing a usability test. What is the most appropriate way to handle this conflict?

   • ATest the app as-is, noting that the security requirement may increase the number of steps, and evaluate whether the additional steps are acceptable to users
   • BIgnore the security policy and test the app without two-factor authentication to see if the app is usable without it
   • CAsk the manufacturer to change the guidelines to allow more steps
   • DTest only the transaction flow without authentication to focus on the guideline
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2. 22expert · hard

   A usability tester is planning a test for a new smart speaker. The manufacturer's guidelines are only available in a developer portal that requires a login. The tester has an account, but the guidelines are extensive and include many low-level API details. The tester needs to focus on user-facing interaction patterns. What is the most effective way to use the guidelines?

   • ASkip the guidelines and rely on general usability principles for voice interfaces
   • BRead the guidelines in full, including all API details, to ensure no information is missed
   • CSkim the entire guidelines document and note any sections that mention user interaction, such as voice feedback and error handling
   • DAsk a developer on the team to summarize the guidelines for the tester
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