6.1 Identifying and Diagnosing Workspace Issues ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A user reports that emails sent to a specific external domain are being delayed by several hours. The audit log shows the messages are eventually delivered, but with a 'Deferred' status. Other domains receive mail immediately. What is the most likely cause and what should you do?

   • AThe user's outbound mail is being held by a content filter; adjust the user's spam settings to allow the messages through.
   • BYour domain's SPF record is misconfigured; update the SPF record in the Admin console to fix the delay.
   • CGoogle Workspace is experiencing a global email outage; check the Status Dashboard to confirm.
   • DThe receiving domain's mail server has a temporary issue; check the delivery log for the specific error and consider contacting the partner's IT team.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A user reports that emails sent to a specific external partner are bouncing back with '550 5.1.1 User Unknown'. Other external recipients receive mail normally. You check the audit log and see the message was accepted by Google, but the delivery log shows a permanent failure from the partner's mail server. What is the most likely cause and appropriate first step?

   • AThe user's account has exceeded the sending limit; review the user's email settings and increase the daily sending quota.
   • BThe partner's mail server is rejecting the message because the recipient address does not exist; verify the address with the partner before making any policy changes.
   • CThe partner's domain has a DNS misconfiguration; check the MX records and update them in the Admin console to resolve the issue.
   • DGoogle Workspace is blocking the message due to a content filter; adjust the spam settings in the Admin console to allow the message through.
   Reveal Solution Discussion Select an answer first
4. 13application · easy

   A user reports that their Google Drive files were deleted unexpectedly. You need to investigate who deleted the files and when. Where should you navigate in the Admin console to find this information?

   • AReports > Audit log > Login
   • BReports > Audit log > Admin
   • CReports > Audit log > Drive
   • DReports > Audit log > Groups
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   A user reports that Gmail is slow. Before troubleshooting, what should the administrator check first?

   • AUser's browser settings
   • BGmail audit log
   • CGoogle Workspace Status Dashboard
   • DAdmin console settings
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   An administrator discovers that emails from a specific external domain are being marked as spam. Which mail policy change could help resolve this?

   • ACreate a routing rule to delete emails from that domain
   • BDisable spam filtering for all users
   • CAdd the domain to the allowed senders list
   • DIncrease the spam filter sensitivity
   Reveal Solution Discussion Select an answer first