Managing Negotiations and Vendors GSLC Practice Questions (Page 12)

Questions 56–58

1. 56foundation · easy

   Which method is commonly used to evaluate vendor performance against agreed metrics?

   • AConducting periodic formal reviews using scorecards
   • BConducting a one-time satisfaction survey at contract signing
   • CReviewing the vendor's annual report
   • DRelying on informal feedback from vendor sales representatives
   Reveal Solution Discussion Select an answer first
2. 57foundation · easy

   Which element is a key component of a vendor contract?

   • AService level agreements (SLAs) that define performance expectations
   • BThe vendor's marketing strategy
   • CThe vendor's corporate mission statement
   • DThe vendor's internal employee training program
   Reveal Solution Discussion Select an answer first
3. 58expert · hard

   A company is negotiating a contract with a security vendor that will have access to its production environment. The vendor's standard contract includes a clause that allows them to suspend services immediately if the company fails to pay an invoice, even if the invoice is disputed. The company is concerned about service disruption. What contract term should the security manager negotiate?

   • AA clause that prohibits service suspension for disputed invoices and requires the vendor to continue services during the dispute resolution process.
   • BA clause that allows the company to withhold payment until the dispute is resolved.
   • CA clause that requires the vendor to provide a service credit for any suspension.
   • DA clause that requires the vendor to provide 30 days' notice before suspending services for non-payment.
   Reveal Solution Discussion Select an answer first