Objective 3.10 Given a Scenario Determine What Information Needs to Be Provided When Making a Support Call 302 Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A BIG-IP DNS administrator is opening a support case for an issue where a specific external domain is not resolving from a remote site, but works from the main office. The administrator has already gathered the BIG-IP version and a packet capture from the remote site. What is the most important additional diagnostic to provide?

   • AThe output of 'tmsh show gtm wideip' from the BIG-IP DNS system
   • BA packet capture from the BIG-IP DNS system showing the query from the remote site and the response (or lack thereof)
   • CThe list of all DNS servers in the remote site and their IP addresses
   • DThe output of 'tmsh show sys performance' from the BIG-IP DNS system
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company's BIG-IP DNS system intermittently fails to resolve a specific external domain from one of its three data centers. The issue started after a network engineer added a new firewall rule. When opening a support call, which information is most critical for F5 support to include first?

   • AThe BIG-IP version, platform model, and the exact DNS query that fails, along with the recent firewall change details
   • BA copy of the full DNS configuration file from the affected data center only
   • CThe output of 'tmsh show sys version' and the serial number of the affected BIG-IP device
   • DThe IP address of the client that reported the issue and the time the problem was first observed
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which recent change is most important to mention when opening a BIG-IP DNS support case?

   • AA new employee was hired in the IT department
   • BThe office coffee machine was replaced
   • CThe company changed its accounting software
   • DA new DNS zone was added to the BIG-IP
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   An administrator is opening a support case for a BIG-IP DNS issue. Which piece of information is most important for F5 support to identify the exact software build being used?

   • AThe DNS zone file contents
   • BThe full BIG-IP software version, including the build number
   • CThe management IP address of the BIG-IP
   • DThe hostname of the BIG-IP system
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   A BIG-IP DNS administrator is preparing to open a support case with F5. Which set of items is typically requested by F5 support when a new case is created?

   • AThe DNS administrator's username and password for remote access
   • BBIG-IP version, serial number, and a description of the issue
   • CThe name and version of the third-party DNS software in use
   • DThe IP address of the company's primary DNS server
   Reveal Solution Discussion Select an answer first