Objective 3.10 Given a Scenario Determine What Information Needs to Be Provided When Making a Support Call 302 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which configuration file on a BIG-IP system contains the DNS listener and zone configuration that support may request when troubleshooting a DNS resolution issue?

   • A/etc/resolv.conf
   • B/config/bigip.conf
   • C/var/log/ltm
   • D/config/bigip_gtm.conf
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   An administrator is documenting a BIG-IP DNS issue for a support call. Which statement best describes the symptom of the problem?

   • AThe BIG-IP is running version 17.1.0.2 on a VELOS platform
   • BDNS queries for example.com return NXDOMAIN from the BIG-IP
   • CThe network team recently changed the firewall rules
   • DThe BIG-IP has 4 GB of memory installed
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   When preparing reproduction steps for a BIG-IP DNS issue, what is the most important element to include?

   • AThe name of the administrator who discovered the issue
   • BThe color of the BIG-IP chassis
   • CThe exact command or query that triggers the issue
   • DThe number of DNS zones configured on the system
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   When describing a DNS resolution failure to F5 support, which detail is most important to include to convey the impact on the business?

   • AThe number of users or applications affected by the failure
   • BThe IP address of the DNS server that is not responding
   • CThe name of the DNS zone that is failing
   • DThe exact time the issue was first noticed
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A company is opening a support case for a BIG-IP DNS issue where a new data center is not being included in GSLB decisions. The administrator has already gathered the BIG-IP version and the relevant wide IP configuration. What additional information is most important to provide?

   • AThe list of all users who have access to the BIG-IP DNS systems
   • BThe output of 'tmsh show ltm virtual' from the new data center's BIG-IP
   • CThe output of 'tmsh show sys clock' from all BIG-IP DNS devices
   • DThe network topology showing the new data center, its BIG-IP DNS device, and how it connects to the existing infrastructure
   Reveal Solution Discussion Select an answer first