AI Tools in Workplace Workflows AIE Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A legal team spends hours each week reviewing contracts for standard clauses. They want to integrate an AI tool that reduces review time without replacing human judgment. Which integration approach best meets this requirement?

   • AUse AI to extract key clauses and flag anomalies, then have lawyers review the flagged items
   • BReplace the legal team with an AI chatbot that answers contract questions
   • CUse AI only to store contracts in a cloud folder
   • DLet the AI automatically approve all contracts that match a template
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A customer support team introduced an AI chatbot that handles common queries. After one month, they notice the chatbot resolves only 30% of conversations without human handoff, and customer satisfaction scores have dropped. What should the team do first to evaluate the tool's effectiveness?

   • AAnalyze the chatbot logs to identify the most common unresolved topics and update its training data.
   • BRemove the chatbot and return to human-only support.
   • CAsk customers to rate the chatbot after every interaction.
   • DIncrease the chatbot's confidence threshold to reduce incorrect responses.
   Reveal Solution Discussion Select an answer first
4. 28application · medium

   A sales team wants to use an AI tool to score leads based on historical conversion data. They currently use a CRM that exports data weekly. The team needs the scoring to be available at the start of each week. What is the most appropriate integration?

   • AHave a sales rep manually copy lead data into the AI tool each week.
   • BReplace the CRM with a new system that has built-in AI scoring.
   • CSet up a weekly automated export from the CRM to the AI tool, which scores leads and writes results back to the CRM.
   • DUse the AI tool to access the CRM database directly in real time.
   Reveal Solution Discussion Select an answer first
5. 29expert · hard

   A financial services firm implemented an AI tool to detect fraudulent transactions. The tool reduced false positives but also missed some genuine fraud cases. The compliance team wants to minimize missed fraud, while the operations team wants to reduce manual review workload. Which evaluation approach best balances these trade-offs?

   • AUse a cost-benefit analysis that weighs the cost of missed fraud against the cost of reviewing false positives
   • BFocus only on the false positive rate to minimize manual review
   • CFocus only on the detection rate to catch all fraud
   • DStop using the AI tool and return to manual review
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A news organization uses an AI tool to generate article summaries. Editors have noticed that the summaries sometimes contain factual errors that were not in the original article. The organization wants to maintain journalistic integrity. What is the most effective way to evaluate and improve the tool's reliability?

   • AUse a more advanced AI model that is known to produce fewer errors.
   • BDisable the AI tool and have editors write all summaries manually.
   • CHave editors re-read the original article and the summary side by side for every piece.
   • DImplement a fact-checking step that compares the summary against the original article and flags discrepancies for human review.
   Reveal Solution Discussion Select an answer first