Change Management SY0-701 Practice Questions (Page 5)

Questions 21–24

1. 21expert · hard

   A healthcare organization is implementing a new electronic health record (EHR) system. The change management plan includes a phased rollout. During the first phase, the IT team discovers that the new system has a performance issue that causes slow response times for clinicians. The vendor says a patch will be available in two weeks. The organization has a regulatory deadline to have the new system fully operational in one month. Which of the following is the BEST course of action?

   • AWork with the vendor to get an interim fix or workaround
   • BPause the rollout until the patch is applied
   • CContinue with the phased rollout and apply the patch when it is available
   • DRoll back to the old EHR system
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A company's change management policy requires that all changes be approved by the CAB. A system administrator needs to apply a critical security patch to a server immediately to address a vulnerability. The CAB is not scheduled to meet for another week. Which of the following is the BEST action for the administrator to take?

   • AApply the patch immediately and document the change for the next CAB meeting
   • BApply the patch and do not document it, since it was an emergency
   • CWait for the CAB to approve the change before applying the patch
   • DAsk the CAB chair for approval via email before applying the patch
   Reveal Solution Discussion Select an answer first
4. 23expert · hard

   A large e-commerce company is planning to update its web server software. The update is expected to improve performance but may cause compatibility issues with a legacy payment processing module. The change management plan includes a rollback procedure. During testing, the team finds that the legacy module fails intermittently with the new software. The company has a major sales event next week. Which of the following is the BEST course of action?

   • AProceed with the update and monitor the payment module closely
   • BDelay the update until after the sales event
   • CUpdate the payment module to be compatible with the new software
   • DCancel the update and keep the current software
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which statement best describes the relationship between change management and business processes?

   • AChange management ensures that all changes are implemented without affecting business operations
   • BChange management aligns IT changes with business goals and minimizes disruption to operations
   • CChange management is a separate process that operates independently of business operations
   • DChange management is primarily about documenting changes after they are implemented
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