A laptop's Bluetooth mouse disconnects intermittently, but the mouse works fine on another computer. Which connectivity issue is most likely the cause?

Bluetooth interference or range issues

A user's smartphone is connected to a Wi-Fi network but cannot access the internet. Which solution is most appropriate to try first?

Forget the Wi-Fi network and reconnect

A user's Bluetooth earbuds pair with their smartphone, but audio cuts out when the phone is in their pocket. The earbuds work fine with another phone. What should the technician do FIRST?

Check for physical obstructions or interference from other devices.

Unpair and re-pair the earbuds with the smartphone.

Update the smartphone's Bluetooth drivers.

A user's smartphone can connect to Wi-Fi at home but not at a coffee shop. Other devices connect fine to the coffee shop's network. The phone shows 'Connected, no internet'. What should the technician check FIRST?

Forget the network and reconnect by re-entering the password.

Verify that the phone's Wi-Fi sleep policy is set to 'Keep Wi-Fi on during sleep'.

Reboot the coffee shop's router.

Check if the phone has a static IP address configured that is incompatible with the coffee shop's network.

CompTIAA+ Core 1

Domain 1Objective 4

Troubleshooting 220-1201 Practice Questions (Page 6)

Part of the Mobile devices domain, which accounts for 13% of the 220-1201 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~5–8 in this domain), expect 1–2 from this objective — we provide 30 practice questions to prepare you well beyond it. (estimate)

30questions here

6free pages

7concepts

13%of the exam

Questions 26–30

26foundation · easy
A laptop's Bluetooth mouse disconnects intermittently, but the mouse works fine on another computer. Which connectivity issue is most likely the cause?
Select an answer first
27foundation · easy
A user's smartphone is connected to a Wi-Fi network but cannot access the internet. Which solution is most appropriate to try first?
Select an answer first
28foundation · easy
A technician is replacing a cracked screen on a smartphone. Which tool is commonly used to safely pry open the device without damaging the frame?
Select an answer first
29application · medium
A user's Bluetooth earbuds pair with their smartphone, but audio cuts out when the phone is in their pocket. The earbuds work fine with another phone. What should the technician do FIRST?
Select an answer first
30application · medium
A user's smartphone can connect to Wi-Fi at home but not at a coffee shop. Other devices connect fine to the coffee shop's network. The phone shows 'Connected, no internet'. What should the technician check FIRST?
Select an answer first

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