Objective 5.1 Identify the Elements That Can Help Foster an Ethical Organizational Culture CERTIFIED-ETHICAL-EMERGING-TECHNOLOGIST Practice Questions (Page 7)

Questions 31–32

1. 31expert · hard

   A sales organization has a bonus structure that heavily rewards new customer acquisition. This has led to a culture of aggressive sales tactics and customer complaints. The new CEO wants to change the culture but is concerned that a sudden removal of the bonus will demotivate the sales team. Which approach best balances the need to change behavior with maintaining motivation?

   • AIncrease the bonus amount but require managers to approve all sales deals
   • BImmediately eliminate the bonus and replace it with a fixed salary
   • CGradually shift the bonus formula over two quarters to include customer satisfaction and retention metrics
   • DKeep the current bonus but add a mandatory ethics training session
   Reveal Solution Discussion Select an answer first
2. 32foundation · easy

   What is a common risk of incentive structures that focus exclusively on quantitative performance metrics?

   • AThey are too subjective and lead to inconsistent evaluations
   • BThey are too difficult for employees to understand and track
   • CThey may inadvertently encourage unethical behavior to meet targets
   • DThey reduce employee motivation because they are not tied to compensation
   Reveal Solution Discussion Select an answer first