Task Statement 2.2: Understand the Capabilities and Limitations of GenAI for Solving Business Problems. AIF-C01 Practice Questions (Page 5)

Questions 21–24

1. 21expert · hard

   A company is using a GenAI model to generate financial reports. The model occasionally produces numbers that are inconsistent with the source data. The company needs to ensure the reports are reliable for investors. Which approach is MOST effective?

   • ARely on the model's training to ensure accuracy
   • BUse a larger model with more parameters
   • CIncrease the model's temperature to encourage more diverse outputs
   • DImplement a validation step that cross-checks generated numbers against source data
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A retail company wants to deploy a GenAI chatbot to handle customer inquiries about order status and return policies. The company's primary goal is to reduce support ticket volume while maintaining high customer satisfaction. Which metric should the company track FIRST to determine if the chatbot is achieving this goal?

   • ANumber of chatbot conversations initiated per day
   • BAverage response time of the chatbot
   • CCustomer lifetime value (CLV) of users who interact with the chatbot
   • DPercentage of inquiries resolved without human escalation
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   Which characteristic is a primary advantage of using generative AI for customer support?

   • AIt always provides factually correct answers.
   • BIt guarantees consistent outputs for the same input.
   • CIt can generate human-like responses and adapt to user input.
   • DIt eliminates the need for human oversight.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which metric directly measures the financial return of a generative AI investment?

   • ALatency
   • BToken count
   • CModel complexity
   • DReturn on investment (ROI)
   Reveal Solution Discussion Select an answer first