Isolate Problems Before Contacting Splunk Cloud Support CLOUD-CERTIFIED-ADMIN Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   An admin is troubleshooting an issue where a specific data input is intermittently failing to index data. The admin has checked the input configuration and it appears correct. The _internal logs show errors related to 'permission denied' for the input. What should the admin do next to isolate the problem?

   • ADelete and recreate the input with a different name.
   • BContact support with the error message.
   • CVerify that the account used by the input has the necessary permissions to read the data source.
   • DRestart the input to clear the permission error.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company uses Splunk Cloud to index firewall logs. Recently, the volume of indexed events has dropped significantly, and users report that searches for recent firewall activity return no results. The admin checks the data inputs and sees that the firewall is still sending data, and the inputs appear healthy. What should the admin do next to isolate the problem before contacting support?

   • ADisable and re-enable the firewall data input to force a fresh connection.
   • BReview the internal index logs (e.g., _internal) for errors related to parsing or indexing the firewall data.
   • CRestart the Splunk Cloud deployment to clear any temporary issues with the indexing pipeline.
   • DContact Splunk Cloud Support immediately with the input configuration and firewall logs.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   An admin has isolated a problem to a specific index that is not receiving data. Before contacting Splunk Cloud Support, which evidence should the admin gather to provide a clear problem summary?

   • AA screenshot of the search results showing no data.
   • BA list of all inputs configured for that index, the current input status, and any relevant internal log excerpts.
   • CThe admin's personal notes about the troubleshooting steps taken.
   • DThe IP addresses of all servers sending data to that index.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   An admin is troubleshooting an issue where a specific data input is not indexing data. The admin has verified that the input is configured correctly and that the source is sending data. What is the next step to isolate the problem?

   • AContact support with the input configuration.
   • BCheck the _internal index for errors related to that input.
   • CDelete and recreate the input.
   • DRestart the input to reset its state.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What is the primary purpose of the problem isolation process before contacting Splunk Cloud Support?

   • ATo gather as much data as possible to send to support in a single message
   • BTo ensure that all configuration changes are documented before contacting support
   • CTo narrow down the root cause of an issue by systematically eliminating potential causes
   • DTo determine whether the issue is caused by the Splunk Cloud platform or by the customer's network
   Reveal Solution Discussion Select an answer first