You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
SALESFORCESalesforce Certified Agentforce Specialist
The Salesforce Certified Agentforce Specialist certification validates your ability to manage and optimize Agentforce, combining deep knowledge of Salesforce platform configuration with Agentforce capabilities. Designed for administrators and AI practitioners, this credential proves you can implement and maintain autonomous AI agents that drive business impact. Earning it demonstrates hands-on expertise in the agentic AI era, positioning you as a leader in transforming how work gets done.
DeliveryWebassessor
Content last reviewed 30 July 2026 · Up to date
The certification
What Salesforce Certified Agentforce Specialist proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
6domains
26objectives
133concepts
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Salesforce Certified Agentforce Specialist certification is for professionals responsible for managing and optimizing Agentforce, Salesforce's AI-powered autonomous agent platform. Certified individuals have a deep understanding of both Salesforce platform configuration and Agentforce capabilities, enabling them to build, deploy, and maintain AI agents that handle everyday tasks, enhance customer experiences, and create measurable business impact.
This credential validates your hands-on ability to configure Agentforce within the Salesforce ecosystem, ensuring agents are properly integrated, monitored, and optimized for performance. As organizations increasingly adopt agentic AI, this certification distinguishes you as a skilled practitioner who can turn AI vision into reality, driving efficiency and innovation across your organization.
Who it’s for
This certification is for Salesforce administrators, consultants, and AI practitioners who manage and optimize Agentforce implementations. It is ideal for those who have hands-on experience configuring Salesforce and want to specialize in AI-driven automation, working with stakeholders to deploy agents that improve business processes. You are comfortable with Salesforce platform configuration, understand how to integrate AI capabilities, and are ready to take ownership of Agentforce solutions that deliver real-world results.
Recommended experience
Hands-on experience with Salesforce platform configuration and a working understanding of Agentforce capabilities. Experience configuring Salesforce objects, workflows, and automation; Familiarity with Agentforce features and how to deploy AI agents; Understanding of data management and security within Salesforce; Ability to troubleshoot and optimize agent performance
The syllabus
What you’ll learn
Every domain and objective Salesforce measures, with the weight they carry on the exam.
The official Salesforce exam outline · checked 30 July 2026 · See the source
Prompt Engineering
- Given business requirements, identify when it's appropriate to use Prompt Builder.
- Identify access controls governing prompt templates.
- Identify the considerations for using a prompt template type such as field generation and flex types.
- Given a scenario, identify the appropriate grounding technique.
- Explain the process for creating, activating, and executing prompt templates.
- Explain how to implement best practices for writing effective prompts.
- Identify the security and privacy features of the Trust Layer.
- Explain how to manage and prevent specific models from being accessed.
Data 360 Fundamentals
- Explain the considerations of Agentforce Data Library and its concepts.
- Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.
AI Agents
- Explain how an agent works and its basic building blocks of agent script.
- Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View.
- Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.
- Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.
- Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.
- Explain the security context in which the agent is actually running, and how it impacts agent action execution.
- Given a scenario, identify when to use an Employee or Service agent.
- Given a scenario, identify when it's appropriate to use Agent API.
Testing, Deployment, and Maintenance
- Given a scenario, test an agent using Testing Center.
- Explain how Testing Center evaluations work.
- Identify the considerations for deploying an agent from sandbox to production.
- Identify the considerations for deploying a template from sandbox to production.
Governance and Observability
- Explain the process for managing and monitoring agents.
- Explain agent analytics and agent optimization.
Multi-Agent Orchestration
- Given a scenario, determine whether a Multi Agent architecture is appropriate for scalability and control.
- Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A.
On the day
The exam itself
Everything Salesforce publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
CertificationSalesforce Certified Agentforce Specialist
DeliveryWebassessor
After you pass
Where this credential goes next
The path Salesforce lays out, how the credential is kept, and where to book.
Step-by-step path to Salesforce Certified Agentforce Specialist
Credential earnedSalesforce Certified Agentforce Specialist Certification Renewal and maintenance
Salesforce certifications require free annual maintenance, which involves completing maintenance badges on Trailhead to stay current with product updates. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Salesforce maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Salesforce
Exam registration
Register for the exam through Webassessor, Salesforce’s authorized testing partner.
Schedule your examVisit the official Salesforce certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
Is the Agentforce Specialist certification part of a larger certification path?
Salesforce does not currently publish a formal prerequisite or successor certification for the Agentforce Specialist credential. It can be pursued independently, though it aligns with the Administrator role-based track.
How does the Agentforce Specialist certification relate to the retired AI Associate certification?
Salesforce retired the AI Associate certification in February 2026 as part of evolving its exam catalog to focus on Agentforce skills. The Agentforce Specialist certification is the current credential for validating AI and Agentforce expertise.
What job roles does the Agentforce Specialist certification map to?
This certification is designed for Salesforce administrators and AI practitioners who manage and optimize Agentforce implementations, often working in roles such as Salesforce Administrator, AI Specialist, or Consultant.
Is there a hands-on component to the Agentforce Specialist exam?
Salesforce does not publish details about a hands-on or lab component for this exam. The certification emphasizes practical skills in managing and optimizing Agentforce, but the exam format is not officially disclosed.
Can I recertify by passing a different Salesforce exam?
Salesforce does not currently publish a policy that allows recertification of the Agentforce Specialist credential by passing another exam. Maintenance is done through Trailhead badges.
How do I schedule the Agentforce Specialist exam?
Exams are scheduled through Webassessor, Salesforce's delivery provider, which offers both online proctored and test center options. You must create an account and book your appointment through their platform.
What are the retake policies for the Agentforce Specialist exam?
Salesforce does not publish specific retake policies for this exam on the official page. Candidates should refer to the Webassessor platform or Salesforce's certification policies for details on waiting periods between attempts.
Are there any regional restrictions for taking the Agentforce Specialist exam?
Salesforce certifications are globally recognized and available in many regions, but specific availability may vary. Check Webassessor for testing options in your country.
Information freshness · Content last reviewed on 2026-07-30 Up to date
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Salesforce measures — each one written out.
6domains
26objectives
133concepts
The domains, and what sits inside them
The objectives below with practice pages open right away, without an account.
The official Salesforce exam outline · checked 30 July 2026 · See the source
1Prompt Engineering
Given business requirements, identify when it's appropriate to use Prompt Builder.4 concepts
Identify access controls governing prompt templates.5 concepts
Identify the considerations for using a prompt template type such as field generation and flex types.4 concepts
Given a scenario, identify the appropriate grounding technique.8 concepts
Explain the process for creating, activating, and executing prompt templates.3 concepts
Explain how to implement best practices for writing effective prompts.5 concepts
Identify the security and privacy features of the Trust Layer.8 concepts
Explain how to manage and prevent specific models from being accessed.1 concepts
2Data 360 Fundamentals
Explain the considerations of Agentforce Data Library and its concepts.6 concepts
Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.5 concepts
3AI Agents
Explain how an agent works and its basic building blocks of agent script.7 concepts
Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View.7 concepts
Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.5 concepts
Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.8 concepts
Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.7 concepts
Explain the security context in which the agent is actually running, and how it impacts agent action execution.4 concepts
Given a scenario, identify when to use an Employee or Service agent.4 concepts
Given a scenario, identify when it's appropriate to use Agent API.3 concepts
4Testing, Deployment, and Maintenance
Given a scenario, test an agent using Testing Center.5 concepts
Explain how Testing Center evaluations work.5 concepts
Identify the considerations for deploying an agent from sandbox to production.5 concepts
Identify the considerations for deploying a template from sandbox to production.6 concepts
5Governance and Observability
Explain the process for managing and monitoring agents.5 concepts
Explain agent analytics and agent optimization.5 concepts
6Multi-Agent Orchestration
Given a scenario, determine whether a Multi Agent architecture is appropriate for scalability and control.4 concepts
Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A.4 concepts
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Practice questions are being prepared for Salesforce Certified Agentforce Specialist.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
133concepts
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Salesforce
Where the exam is defined, scheduled and scored.
2official links
133concepts mapped
The source
Salesforce’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.