A company's support team handles two distinct product lines. Agents should see only the navigation items relevant to their assigned product line, and they need a quick action to create a case from any record. What should the administrator configure?

Use console navigation to add all items and rely on user training to ignore irrelevant tabs.

Create one console app with all navigation items and use page layouts to hide the irrelevant tabs.

Create two custom console apps, each with its own navigation items, and assign them via permission sets.

Create two console apps and assign them via profiles, then add the quick action to each app's navigation.

An administrator wants to add a custom label to a console navigation item so agents can easily identify it. Where is this configured?

In the console navigation item's properties

SalesforceCertified Agentforce Service Consultant

Domain 9Objective 3

Given a Set of Business Requirements, Describe How a Feature Should Be Implemented. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 4)

Part of the SERVICE CONSOLE domain, which accounts for 5% of the AGENTFORCE-SERVICE-CONSULTANT exam.

23questions here

5free pages

8concepts

5%of the exam

8 Concepts in This Objective

Map requirements to Service Console features
Configure console navigation
Implement utility bar items
Customize console components
Apply console-specific settings
Use console actions and quick actions
Handle record and object interactions
Optimize console layout for productivity

Questions 16–20

16foundation · easy
A business requirement states that agents need quick access to a knowledge article search while handling cases. Which Service Console feature should be configured?
Select an answer first
17application · medium
A company's support team handles two distinct product lines. Agents should see only the navigation items relevant to their assigned product line, and they need a quick action to create a case from any record. What should the administrator configure?
Select an answer first
18foundation · easy
An administrator wants to add a custom label to a console navigation item so agents can easily identify it. Where is this configured?
Select an answer first
19foundation · easy
Agents should only be able to create cases with a specific record type. What should be configured?
Select an answer first
20foundation · easy
Agents need to see all related contacts for an account without scrolling. Which console component should be customized?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to AGENTFORCE-SERVICE-CONSULTANT

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Salesforce. “AGENTFORCE-SERVICE-CONSULTANT” is a trademark of its owner, used for identification only.

Given a Set of Business Requirements, Describe How a Feature Should Be Implemented. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–20

A business requirement states that agents need quick access to a knowledge article search while handling cases. Which Service Console feature should be configured?

A company's support team handles two distinct product lines. Agents should see only the navigation items relevant to their assigned product line, and they need a quick action to create a case from any record. What should the administrator configure?

An administrator wants to add a custom label to a console navigation item so agents can easily identify it. Where is this configured?

Agents should only be able to create cases with a specific record type. What should be configured?

Agents need to see all related contacts for an account without scrolling. Which console component should be customized?

Keep studying — SERVICE CONSOLE