Given a Scenario, Evaluate the Considerations When Designing Reports and Dashboards to Serve Different Stakeholders (agents, Supervisors, Managers, Executives). AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 9)

Questions 41–41

1. 41application · medium

   A reporting analyst is designing dashboards for a contact center. Agents need to see their own individual metrics, supervisors need to see team-level data, and executives need to see company-wide aggregates. The analyst must also ensure that agents cannot see other agents' individual data. Which approach correctly addresses both granularity and security?

   • AUse a single dashboard with row-level security that shows each agent only their own records, and provide separate team and executive dashboards for the other roles.
   • BProvide the same aggregate company-wide dashboard to all three roles to simplify administration.
   • CCreate individual dashboards for each agent manually and share them one by one.
   • DGive agents access to the team dashboard and let them filter to see only their own name.
   Reveal Solution Discussion Select an answer first