Given a Scenario, Determine How to Facilitate a Successful Consulting Engagement (plan, Gather Requirements, Design, Build, Test and Document). AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A consultant is analyzing requirements for an Agentforce Service project at a logistics company. The company has a tight budget and a hard go-live date. The requirements include: (1) automated shipment tracking, (2) integration with a legacy warehouse system, (3) a mobile app for drivers, and (4) a custom analytics dashboard. The legacy integration is high-risk and may not be ready in time. Using value-based scoring, what should the consultant recommend?

   • APrioritize the legacy integration because it is technically complex and needs more time.
   • BInclude all four requirements in the initial scope and extend the go-live date.
   • CPrioritize the automated shipment tracking and mobile app, and defer the legacy integration and analytics dashboard to a later phase.
   • DDrop the mobile app because drivers can use the web interface.
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A consulting team is planning an Agentforce Service project for a global bank. The bank's compliance team requires that all customer data remain in the EU, and the IT team mandates that the solution use only approved Salesforce features. The project sponsor wants a 12-week timeline, but the compliance review alone typically takes 4 weeks. The team has identified that a custom integration to a legacy system is needed, but the bank's IT team cannot start until the compliance review is complete. What is the best approach to manage this engagement?

   • ASkip the compliance review and proceed with the build, assuming the standard Salesforce features are compliant.
   • BWait for the compliance review to finish before starting any project work to ensure full compliance.
   • COutsource the integration to a third-party vendor to bypass the IT team's constraints.
   • DStart the compliance review immediately and plan the integration work to begin as soon as it completes, while designing the rest of the solution in parallel.
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4. 13application · medium

   A consulting team is nearing the end of an Agentforce Service implementation. The client's administrators will take over the solution, but they have no prior experience with Agentforce. What is the most effective way to enable them to manage the solution confidently?

   • ACreate a user guide for end users and assume admins will learn from it.
   • BGive them the consultant's contact information for any future questions.
   • CProvide them with a link to Salesforce's online documentation and let them explore on their own.
   • DConduct a series of hands-on knowledge transfer sessions covering configuration, troubleshooting, and common maintenance tasks.
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5. 14foundation · easy

   In solution design, which practice aligns the Agentforce Service solution with business goals while ensuring it is built on Salesforce best practices?

   • AStarting with a technical solution and then finding a business problem to fit it
   • BPrioritizing custom code over configuration to maximize flexibility
   • CUsing declarative tools like Flow and Prompt Builder to meet requirements
   • DAvoiding stakeholder involvement until after the design is complete
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6. 15foundation · easy

   During the build phase, a consultant needs to automate a business process that sends a follow-up email to a customer after a service case is closed. Which Agentforce Service feature should be used to implement this automation?

   • APrompts
   • BEinstein Bots
   • CFlows
   • DKnowledge
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