How are custom fields handled in Web-to-Case forms?

Custom fields are automatically included in all Web-to-Case forms

Custom fields cannot be used in Web-to-Case forms

Custom fields are mapped to case records only after the case is created

Custom fields can be added to the form by selecting them in the Web-to-Case setup wizard

SalesforceCertified Agentforce Service Consultant

Domain 5Objective 2

Differentiate Between the Available Email-To-Case and Web-To-Case Solutions and Explain How to Configure Each. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 5)

Part of the INTERACTION CHANNELS domain, which accounts for 9% of the AGENTFORCE-SERVICE-CONSULTANT exam.

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Questions 21–21

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How are custom fields handled in Web-to-Case forms?
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Differentiate Between the Available Email-To-Case and Web-To-Case Solutions and Explain How to Configure Each. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 5)

Questions 21–21

How are custom fields handled in Web-to-Case forms?

Keep studying — INTERACTION CHANNELS