Given a Specific Business Challenge, Identify the Correct Salesforce Solutions That Satisfy Customer Requirements for Volunteer Management. AGENTFORCE-NONPROFIT-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A nonprofit wants to track volunteer hours for both individuals and groups, and also wants to track the impact of those hours on specific programs. They need to report on total hours by program and by volunteer type (individual vs. group). What is the most appropriate data model?

   • AUse the Account object for groups and the Contact object for individuals, and link both to Assignment
   • BUse the standard Volunteer and Assignment objects, and add a custom field on Assignment to indicate if it's a group or individual, and link Assignment to Program
   • CCreate separate custom objects for individual and group assignments
   • DStore all data in a single custom object with fields for volunteer type and program
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A nonprofit wants to send a survey to volunteers after they complete a shift to measure satisfaction. They also want to track the survey responses and correlate them with volunteer retention. What is the best way to implement this?

   • AUse Salesforce Surveys to send a survey when an Assignment is marked complete, and store responses in a custom object linked to the Assignment
   • BUse a Workflow Rule to send a survey link and store responses in a text field on the Assignment
   • CCreate a custom object for surveys and manually enter responses
   • DSend a survey via email using Marketing Cloud and manually import responses
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A nonprofit organization wants to manage volunteer recruitment, scheduling, and hour tracking without building custom code. Which Salesforce solution is specifically designed for these volunteer management needs?

   • ASalesforce Marketing Cloud for volunteer communications
   • BNonprofit Cloud (formerly Nonprofit Success Pack) with the Volunteer Management app
   • CSalesforce Sales Cloud with custom objects for volunteers
   • DSalesforce Experience Cloud for volunteer portals
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A nonprofit wants to send a thank-you email to volunteers after they complete a shift, and also log a donation record if the volunteer indicates they would like to make a donation. How can this be automated?

   • AUse an Apex trigger to handle both actions
   • BCreate a Flow that triggers on Assignment completion and sends an email, and a separate Flow to create a donation record
   • CManually send emails and create donation records
   • DUse a Workflow Rule to send an email and create a donation record
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A nonprofit wants to understand the correlation between volunteer participation and donations. They currently track donations in NPSP and volunteer hours in the Volunteer Management app. What is the best way to analyze this relationship?

   • ACreate a custom object to store donation and volunteer data together
   • BCreate a report that includes both donations and volunteer hours by joining on the Contact ID
   • CUse Einstein Analytics to automatically link donations and volunteer hours
   • DExport both datasets to Excel and manually merge them
   Reveal Solution Discussion Select an answer first