What is the primary purpose of an auto-attendant in Microsoft Teams Phone?

To answer and route calls based on menu options

To route calls to a group of agents

Fabrikam has an auto attendant that uses a service number. They want to change the auto attendant to route calls to a different call queue during off-hours. The new call queue has its own resource account but no phone number. What should you do?

Change the new call queue to use a user number instead of a resource account.

Configure the auto attendant's call routing to redirect to the new call queue's resource account during off-hours.

Assign the auto attendant's service number to the new call queue's resource account as well.

Create a new auto attendant for off-hours and assign the same service number to it.

What is the primary purpose of a call queue in Microsoft Teams Phone?

To hold calls and distribute them to agents

To provide a menu to route callers

Fabrikam is setting up an auto attendant for their main business line. They have a service number that needs to be used for the auto attendant. They also want the auto attendant to route callers to a specific call queue during business hours. What should you do?

Assign the service number directly to the auto attendant without a resource account.

Use a user number for the auto attendant and route calls to the call queue.

Create a resource account, assign the service number to it, and then configure the auto attendant to use that resource account and route calls to the call queue.

Create the auto attendant and then assign the service number to it in the call queue settings.

Microsoft 365 Certified:Teams Administrator Associate

Domain 3Objective 2

Manage Phone Numbers and Services for Teams Phone MS-700 Practice Questions (Page 2)

Part of the Manage meetings and calling domain, which accounts for 15–20% of the MS-700 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 56 practice questions to prepare you well beyond it. (estimate)

56questions here

12free pages

13concepts

15–20%of the exam

Questions 6–10

6foundation · easy
What is the primary purpose of an auto-attendant in Microsoft Teams Phone?
Select an answer first
7expert · hard
Fabrikam has an auto attendant that uses a service number. They want to change the auto attendant to route calls to a different call queue during off-hours. The new call queue has its own resource account but no phone number. What should you do?
Select an answer first
8foundation · easy
What is the primary purpose of a call queue in Microsoft Teams Phone?
Select an answer first
9foundation · easy
Which setting controls whether a user can make international calls in Microsoft Teams Phone?
Select an answer first
10application · medium
Fabrikam is setting up an auto attendant for their main business line. They have a service number that needs to be used for the auto attendant. They also want the auto attendant to route callers to a specific call queue during business hours. What should you do?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MS-700

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MS-700” is a trademark of its owner, used for identification only.