Manage the Testing of AI-powered Business Solutions AB-100 Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   When planning a structured testing process for an AI agent, which sequence of phases best represents a standard testing lifecycle?

   • AIntegration testing, unit testing, regression testing, and user acceptance testing
   • BUser acceptance testing, integration testing, unit testing, and regression testing
   • CUnit testing, integration testing, user acceptance testing, and regression testing
   • DRegression testing, unit testing, user acceptance testing, and integration testing
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2. 27application · medium

   An organization is using Copilot to draft responses to customer inquiries in Dynamics 365 Customer Service. The team wants to ensure the responses are consistently accurate and on-brand. What should they do when crafting prompts?

   • AInclude the company's tone guidelines and examples of preferred responses in the prompt.
   • BKeep prompts generic and let Copilot infer the tone from the customer's message.
   • CAvoid including any examples because they might bias the model.
   • DUse the same prompt for all inquiries to ensure uniformity.
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4. 28expert · hard

   A company is deploying an AI solution that integrates Dynamics 365 Sales, Customer Service, and Power Automate. The agent must qualify leads, create opportunities, and trigger follow-up workflows. The team has limited testing time and must prioritize. Which test scenarios should they focus on first?

   • AScenarios that test only the Power Automate workflows, since they are the most complex.
   • BScenarios that cover the critical business path from lead qualification to workflow trigger, including data handoffs.
   • CScenarios that test each application's UI in isolation.
   • DScenarios that test all possible error paths, even if they are unlikely.
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5. 29application · medium

   A user is crafting a prompt for Copilot to generate a project status report. The user wants the report to be concise and include only completed tasks. Which prompt is most effective?

   • ACreate a detailed report including all tasks, both completed and pending, with extensive explanations.
   • BTell me everything about the project.
   • CList the completed tasks from the project and format them as a bulleted list. Keep the report under 200 words.
   • DGenerate a project status report.
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6. 30application · medium

   A company is implementing an AI solution that spans Dynamics 365 Sales, Customer Service, and Field Service. The agent must create a case from a sales opportunity, schedule a field visit, and update the customer. What should the test scenarios cover?

   • AOnly the individual actions in each application separately, without testing the handoffs.
   • BOnly the happy path where everything succeeds, to keep tests simple.
   • COnly the user interface of each application, not the underlying data flow.
   • DThe full flow from opportunity to case creation, scheduling, and customer update, including error paths.
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