A network administrator notices that a Mist-managed AP model EX2300-C is repeatedly disconnecting from the Mist cloud every few hours. The admin has already verified that the AP has the latest firmware and that the uplink switch port is not erroring. The admin needs to open a support ticket with Juniper. Which set of details should the admin include when creating the ticket?

The WAN provider name and the public IP address of the site's internet connection

The AP MAC address, the site name, the time range of the disconnects, and a screenshot of the AP's event log

A request for a firmware downgrade to the previous version, citing the disconnects as a regression

The organization name, the AP model, and the firmware version currently installed

Which action can a user perform while managing an existing support ticket in the Juniper Mist portal?

Transfer the ticket to a different organization

Change the ticket's severity level

A support ticket for a recurring AP reboot issue was closed after a firmware upgrade was applied. Two weeks later, the issue has returned on the same APs. The administrator has verified that the firmware is still the latest version. What is the most appropriate action?

Reopen the closed ticket and add a comment about the recurrence

Do nothing because the issue will likely resolve itself

Open a new ticket and reference the previous ticket ID in the description

Escalate the closed ticket to get it reopened

A retail chain is experiencing a complete outage of its Mist-managed network at one store. The administrator is creating a support ticket. The store manager is reporting that all POS systems are offline, which is a critical business impact. What severity level should the administrator select for this ticket?

Severity 3 (Minor) because it is a hardware issue, not a software bug

Severity 4 (Low) because it is only one store

Severity 1 (Critical) because the entire site is down and impacting business operations

Severity 2 (Major) because it is a single site, not a global outage

Juniper NetworksCertified Associate, Mist AI

Domain 7Objective 4

Support Tickets JN0-253 Practice Questions (Page 5)

Part of the Juniper Mist Cloud Operations domain, which makes up ~18% of our current practice bank. Juniper Networks does not publish an official question count, but from its 90-minute exam (~35–60 total, ~6–11 in this domain), expect 1–2 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)

24questions here

5free pages

4concepts

Questions 21–24

21application · medium
A network administrator notices that a Mist-managed AP model EX2300-C is repeatedly disconnecting from the Mist cloud every few hours. The admin has already verified that the AP has the latest firmware and that the uplink switch port is not erroring. The admin needs to open a support ticket with Juniper. Which set of details should the admin include when creating the ticket?
Select an answer first
22foundation · easy
Which action can a user perform while managing an existing support ticket in the Juniper Mist portal?
Select an answer first
23expert · hard
A support ticket for a recurring AP reboot issue was closed after a firmware upgrade was applied. Two weeks later, the issue has returned on the same APs. The administrator has verified that the firmware is still the latest version. What is the most appropriate action?
Select an answer first
24application · medium
A retail chain is experiencing a complete outage of its Mist-managed network at one store. The administrator is creating a support ticket. The store manager is reporting that all POS systems are offline, which is a critical business impact. What severity level should the administrator select for this ticket?
Select an answer first

Finished these 4 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to JN0-253

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Juniper Networks. “JN0-253” is a trademark of its owner, used for identification only.

Support Tickets JN0-253 Practice Questions (Page 5)

Questions 21–24

Which action can a user perform while managing an existing support ticket in the Juniper Mist portal?

A support ticket for a recurring AP reboot issue was closed after a firmware upgrade was applied. Two weeks later, the issue has returned on the same APs. The administrator has verified that the firmware is still the latest version. What is the most appropriate action?

Keep studying — Juniper Mist Cloud Operations