Objective: Key Success Factors CTEL-ITP-ITPI Practice Questions (Page 5)

Questions 21–21

1. 21expert · hard

   A test manager is implementing a test process improvement initiative. The initiative has the support of senior management, but the middle managers are resistant because they fear losing control over their teams. The test manager needs to overcome this resistance. Which action is most effective?

   • AAppeal to senior management to mandate the change.
   • BIgnore the resistance and proceed with the initiative.
   • CInvolve middle managers in the design of the improvement so they have a sense of ownership and control.
   • DExplain the benefits of the improvement to middle managers in a presentation.
   Reveal Solution Discussion Select an answer first