A test team successfully adopted a new test design technique six months ago, but recent observations show that some testers are reverting to old habits. The test manager wants to sustain the change. Which action is most effective?

Incorporate the new technique into performance reviews and provide refresher training.

Assume the change is complete and focus on other improvements.

Send a reminder email about the importance of the new technique.

Offer a one-time bonus to testers who use the new technique consistently.

A test organization is introducing a new test automation framework. The test manager notices that some testers are enthusiastic, while others are indifferent. The manager wants to understand the human factors at play. Which factor is most likely to explain the difference in attitudes?

The amount of training provided.

Individual perceptions of the change's impact on their job security and skill relevance.

The technical complexity of the new framework.

What is the primary goal of training in the context of test process improvement?

To replace the need for communication

To develop the competence needed to work effectively with the new process

To select which testers should be retained

To evaluate the performance of testers

What is a common emotional reaction to change that change managers should anticipate?

Fear and anxiety about the unknown

Immediate enthusiasm from all employees

Anger directed only at the change manager

Complete indifference to the change

Which strategy is most effective for mitigating resistance to a new test process?

Threatening consequences for non-compliance

Ignoring negative feedback to avoid conflict

Implementing the change without prior announcement

Involving affected testers in the design of the new process

Certified Tester Expert Level Implementing Test Process Improvement

Domain 3Objective 2

Objective: Human Factors in the Change Management Process CTEL-ITP-ITPI Practice Questions (Page 4)

Part of the Domain 3: Managing Change domain, which makes up ~15% of our current practice bank.

31questions here

7free pages

10concepts

Questions 16–20

16application · medium
A test team successfully adopted a new test design technique six months ago, but recent observations show that some testers are reverting to old habits. The test manager wants to sustain the change. Which action is most effective?
Select an answer first
17application · medium
A test organization is introducing a new test automation framework. The test manager notices that some testers are enthusiastic, while others are indifferent. The manager wants to understand the human factors at play. Which factor is most likely to explain the difference in attitudes?
Select an answer first
18foundation · easy
What is the primary goal of training in the context of test process improvement?
Select an answer first
19foundation · easy
What is a common emotional reaction to change that change managers should anticipate?
Select an answer first
20foundation · easy
Which strategy is most effective for mitigating resistance to a new test process?
Select an answer first

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