Cost of Quality CTAL-TM Practice Questions (Page 5)

Questions 21–23

1. 21application · medium

   A test manager is categorizing costs for a quality report. Which of the following is an example of an internal failure cost?

   • AThe cost of reworking a software module that failed a code review
   • BThe cost of the code review process itself
   • CThe cost of a help desk call from a customer about a software bug
   • DThe cost of training developers on the coding standards
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A test manager has collected Cost of Quality data for the past year. The data shows that the team spends 60% of its quality budget on internal failure costs (rework, debugging, retesting) and only 10% on prevention. External failure costs account for 20% of the total. The remaining 10% is spent on appraisal. The test manager wants to reduce the total cost of quality. Based on this data, what is the most effective strategy?

   • AReduce the budget for prevention activities, since they are not effectively preventing defects
   • BMaintain the current budget allocation, since the total cost of quality is already optimized
   • CShift budget from internal failure activities toward prevention activities, such as better requirements analysis and design reviews
   • DIncrease the budget for appraisal activities, such as more extensive testing, to catch more defects before release
   Reveal Solution Discussion Select an answer first
3. 23expert · hard

   A test manager is analyzing the cost of quality for a new product launch. The team has a fixed budget for quality activities. The test manager must decide between increasing the amount of automated testing (prevention) or increasing the amount of user acceptance testing (appraisal). The product has a high risk of usability issues that could lead to customer dissatisfaction and returns. Which approach is more likely to minimize the total cost of quality?

   • AReduce both and invest in more developer training, since prevention is always the best approach
   • BIncrease automated testing, because it is more efficient and can run more tests in less time
   • CSplit the budget evenly between automated testing and user acceptance testing
   • DIncrease user acceptance testing, because it directly evaluates the product from the user's perspective and can catch usability issues that automated tests cannot
   Reveal Solution Discussion Select an answer first