Support Contractual Requirements (e.g., Intellectual Property Ownership, Code Escrow, Liability, Warranty, End-User License Agreement (EULA), Service-Level Agreements (SLA)) CSSLP Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   In a Service-Level Agreement (SLA), what is the typical purpose of a 'remedy' clause?

   • ATo describe the technical architecture of the service
   • BTo list the names of the service provider's employees
   • CTo define the security controls the provider must implement
   • DTo specify compensation or credits the customer receives if the service provider fails to meet agreed metrics
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company is purchasing a software product. The vendor's contract includes a warranty that the software will 'substantially conform to its documentation' for 90 days. After deployment, the company discovers a critical bug that prevents the software from performing a core function described in the documentation. The vendor is unable to fix the bug within a reasonable time. Which remedy is the company most likely entitled to under the warranty?

   • AAn extension of the warranty period by the duration of the bug's existence.
   • BThe right to terminate the license and use the software without payment.
   • CA refund of the purchase price or a replacement copy of the software that conforms to the documentation.
   • DCompensation for all business losses caused by the bug, including lost profits and operational disruption.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   What is the primary purpose of a code escrow agreement?

   • ATo ensure the customer can access the software's source code if the vendor goes out of business or fails to maintain the software
   • BTo allow the vendor to keep the source code confidential from the customer
   • CTo provide the customer with immediate access to the source code at any time
   • DTo transfer ownership of the source code to the customer at the start of the contract
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   In a typical End-User License Agreement (EULA), what does the 'grant of license' clause specify?

   • AThe warranty period for the software
   • BThe price the user must pay for the software
   • CThe hardware requirements for running the software
   • DThe rights the user has to install and use the software, including any limitations
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A software vendor is drafting a EULA for a new desktop application. The vendor wants to prevent users from reverse engineering the software to discover its proprietary algorithms. Which EULA provision is the most direct and enforceable way to achieve this goal?

   • AA restriction clause explicitly prohibiting reverse engineering, decompilation, or disassembly of the software, with limited exceptions required by law.
   • BA termination clause stating the license is automatically terminated if the user violates any term of the agreement.
   • CA warranty disclaimer stating the software is provided 'AS IS' without any warranties of any kind.
   • DA grant of a non-exclusive, non-transferable license to use the software for personal, non-commercial purposes only.
   Reveal Solution Discussion Select an answer first