IT Operations Management CISA Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is the primary goal of capacity management?

   • ATo ensure IT resources meet current and future business requirements
   • BTo reduce the number of IT staff
   • CTo eliminate the need for system backups
   • DTo ensure all systems have the same configuration
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A company is integrating its new human resources (HR) system with the existing payroll system. The HR system sends employee data to the payroll system via a nightly batch file. The IS auditor is reviewing the interface design. Which control is MOST critical to ensure data integrity?

   • AA control that verifies the completeness and accuracy of the data file before it is processed by the payroll system.
   • BA control that logs all file transfers for audit purposes.
   • CA control that ensures the file is transferred using a secure file transfer protocol.
   • DA control that allows the payroll system to accept any file format.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   An IS auditor discovers that a business unit has developed a spreadsheet application that is critical to their daily operations. The spreadsheet contains macros that automate data processing. The business unit has not documented the spreadsheet or its logic, and there is no backup. What is the auditor's PRIMARY recommendation?

   • AMove the spreadsheet to a shared network drive to ensure it is backed up.
   • BRequire the business unit to stop using the spreadsheet immediately.
   • CBring the spreadsheet under IT governance, document its logic, and include it in backup and change management processes.
   • DAsk the business unit to create a user manual for the spreadsheet.
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5. 19application · medium

   A company's IT team is planning for the next fiscal year. The company expects a 30% increase in customer transactions due to a new marketing campaign. The current infrastructure is running at 70% capacity. The IS auditor is reviewing the capacity management plan. What is the MOST important consideration?

   • AReduce the capacity of non-critical systems to free resources for the campaign.
   • BWait until the new campaign starts to measure the actual increase in demand.
   • CEnsure that capacity planning accounts for the projected growth and includes headroom for peak demand.
   • DPurchase additional hardware immediately to double current capacity.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A hospital's patient portal experienced intermittent failures over the past week. The IT team has been restoring service each time by restarting the application server, but the same failure recurs daily. The team has not yet identified the underlying cause. Which action should the IS auditor recommend to address the recurring nature of the issue?

   • AEscalate each incident to the service desk for faster resolution.
   • BDisable the patient portal until the root cause is identified.
   • CIncrease the frequency of server restarts to minimize the impact of each failure.
   • DInitiate a problem management process to perform root cause analysis and implement a permanent fix.
   Reveal Solution Discussion Select an answer first